Elaine Harcum
WILMINGTON,DE
Summary
Demonstrated ability to complete tasks accurately despite interruptions and competing demands. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist/Medical Assistant
Serene Minds
Wilmington , DE
11.2022 - Current
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Front Desk Receptionist/Medical Assistant
Center For Interventional Pain And Spine
Wilmington, Delaware
01.2019 - 11.2022
- Assisted with technical treatments and entered information in patient records and charts
- Assessed, documented and monitored vital signs for more than 20 patients per day
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files
- Conducted patient interviews to gather health history, vital signs and information about current medical issues
- Incorporated outside records into charts and EHR.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
Pharmacy Technician
CVS Pharmacy
Drexel Hill, PA
11.2015 - 02.2017
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Verified and filled medications for up to 20 patients per day, maintaining 99% accuracy.
Medical Assistant
Injury Care Center
Glenolden, PA
03.2016 - 01.2017
- Measured patient peak flows
- Performed routine tests such as urine dip stick, vision and hearing tests
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
- Sterilized medical instruments as needed
- Conducted patient interviews to gather health history, vital signs and information about current medical issues
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary
Medical Records Assistant
Omnicare
King of Prussia, PA
09.2012 - 03.2015
- Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, imaging advances, government regulations, health insurance changes and financing options
- Evaluated nursing notes to confirm accuracy of described care provided and patient responses
- Maintained HIPAA compliance across all patient data-handling, systems and training
- Ensured proper entry and processing of patient prescriptions in company system
Education
Certification - Phlebotomy/ EKG
Cam Tech School of Nursing And Technological Science
Wilmington,DE01.2019
Diploma - Medical Assisting
Kaplan Career Institute
Broomall, PA2015
Skills
- Scheduling and calendar management
- Front desk operations
- Patient callbacks
- Records maintenance
- Data confirmation
- Insurance Verification
- Listening skills
- Sanitation and sterilization
- Drawing blood
- HIPAA
Timeline
Front Desk Receptionist/Medical Assistant
Serene Minds
11.2022 - Current
Front Desk Receptionist/Medical Assistant
Center For Interventional Pain And Spine
01.2019 - 11.2022
Medical Assistant
Injury Care Center
03.2016 - 01.2017
Pharmacy Technician
CVS Pharmacy
11.2015 - 02.2017
Medical Records Assistant
Omnicare
09.2012 - 03.2015
Certification - Phlebotomy/ EKG
Cam Tech School of Nursing And Technological Science
Diploma - Medical Assisting
Kaplan Career Institute
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