JULIANA TRAN
SAN JOSE,USA
Summary
Hardworking and motivated professional with several years of experience and a record of success in the industry. Solid history balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
4
4
years of professional experience
Work History
Manager
Serene Nails
San Jose, CA
02.2025 - Current
- Scheduled appointments and organized staff shifts for optimal service.
- Managed social media accounts related to the store's photo services.
- Conducted interviews to evaluate candidate qualifications and fit for roles.
- Conducted regular audits to verify inventory accuracy and compliance.
- Trained staff on customer service and nail care techniques.
- Assisted with general repairs and maintenance tasks in residential properties.
BOBARISTA
Tisane
San Jose, USA
08.2024 - Current
- Crafted artisanal beverages with precision, elevating customer experience, and fostering loyalty..
- Managed cash transactions and shift closures efficiently.
- Adapted to late-night shifts, demonstrating flexibility and commitment.
- Streamlined beverage preparation process, reducing wait times, and enhancing customer satisfaction.
- Implemented upselling techniques, boosting average order value.
- Mentored new team members on beverage recipes and standards.
- Proposed and implemented new flavor combinations, contributing to menu diversity, and attracting a broader customer base.
RETAIL WORKER
Aulala Design
Santa Clara, USA
10.2023 - 04.2025
- Oversaw daily store operations, including opening, closing, and cash handling for smooth workflow.
- Delivered exceptional customer service by addressing sales and service needs professionally.
- Managed returns and exchanges to foster positive customer relationships.
- Organized the sales floor to ensure well-stocked and visually appealing displays.
- Handled inventory and shipments, maintaining accurate stock levels and timely restocking.
- Trained newcomers to enhance team effectiveness.
- Developed innovative Excel-based solutions to improve work environments.
WAITRESS/BARISTA
Pho Tick Tock
San Jose, USA
06.2021 - 07.2023
- Managed customer interactions calmly during peak hours, enhancing customer satisfaction and loyalty.
- Maintained cleanliness and stock in server areas, improving operational efficiency.
- Processed transactions accurately using cash registers and credit card machines.
- Crafted and introduced new drink recipes, boosting menu variety and customer interest.
- Promoted excellent service, increasing customer referrals and walk-in business.
- Resolved customer complaints using effective communication and problem-solving skills.
Education
Associate of Science - Sociology
De Anza College
Cupertino, CA06-2026
HIGH SCHOOL DIPLOMA -
Silver Creek High School
San Jose, CA05.2024
Skills
- Social media marketing
- Bilingual communication
- Inventory control
- Data analysis
- Workforce optimization
- Business growth
- Team leadership
- Customer service
Languages
- Vietnamese, Native
- English, Native
Affiliations
- 2 Years of High School speech and debate, winning multiple competitions
- 3 Years of Cheerleading at Silver Creek High School
Timeline
Manager
Serene Nails
02.2025 - Current
BOBARISTA
Tisane
08.2024 - Current
RETAIL WORKER
Aulala Design
10.2023 - 04.2025
WAITRESS/BARISTA
Pho Tick Tock
06.2021 - 07.2023
Associate of Science - Sociology
De Anza College
HIGH SCHOOL DIPLOMA -
Silver Creek High School
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