Elaine Humphery
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Records Analyst
City Of Austin Housing And Planning Department
11.2017 - Current
- Improved record organization by implementing digital filing systems and database management techniques.
- Streamlined document processing for increased efficiency and better information accessibility.
- Ensured data accuracy with thorough quality control measures, reducing errors in records management.
- Collaborated with cross-functional teams to develop comprehensive records management strategies and policies.
- Assisted in audits by maintaining accurate and up-to-date records, ensuring compliance with industry regulations.
- Trained new employees on records management procedures, promoting consistent practices across the team.
- Facilitated cross-departmental communication regarding recordkeeping best practices, fostering a culture of transparency, accountability, and collaboration.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Developed efficient filing system to retrieve records quickly.
Administrative Senior
City Of Austin NHCD
04.2017 - 11.2017
- Streamlined office operations by implementing efficient administrative processes and systems.
- Coordinated executive travel arrangements, ensuring seamless itineraries and expense tracking.
- Organized high-level meetings and events, including venue selection, catering coordination, and agenda preparation.
- Collaborated with HR to develop streamlined onboarding procedures for new employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Developed strong relationships with internal and external stakeholders through consistent professionalism and effective communication skills.
Ambulance Billing and Coding Representative
City Of Austin EMS
06.2016 - 04.2017
- Received and answered customer service inquiries, requests, and complaints from the public related to ambulance billing. Responded verbally and in writing while complying with HIPAA, other public record laws, and confidentiality.
- Investigated and gathered information on accounts using a wide variety of resources within the scope of Local, State and Federal laws.
- Managed confidential medical and credit information in compliance with laws related to the custody, security, and release of this information.
- Reviewed pre-hospital care reports for completeness and accuracy of information for billing. Researched and entered patient, financial, diagnostic, and statistical information into billing system.
- Determined order of primary, secondary, or other responsible parties for ambulance fee charges and bills appropriately following Medicare or Medicaid rules.
- Determined appropriate level of care and medical necessity to assign proper diagnosis codes, and charges based on patient care documentation as defined by Centers for Medicare and Medicaid Services (CMS) guidelines.
- Collected cash and electronic payments. Posted and balanced payments on ambulance accounts. Processed refunds and write-offs for management approval.
- Received and processed rejected or denied claims to initiate appeal process. Worked aging reports to optimize cash flow.
- Corresponded verbally and in writing with patients, third-party payers, and insurance carriers on claim denials and past due accounts for resolution of payment issues
Front Office Coordinator
Austin Ear Nose & Throat Clinic
11.2012 - 06.2016
- Improved front office efficiency by streamlining processes and implementing new task management systems.
- Enhanced customer satisfaction through prompt resolution of issues and proactive communication with guests.
- Optimized team performance by providing regular feedback, coaching, and training to staff members.
- Developed standard operating procedures for front office tasks, ensuring consistency in service delivery.
- Streamlined check-in/check-out processes, resulting in reduced wait times for guests during high-volume periods.
- Oversaw financial transactions at the front desk, ensuring accurate billing and proper cash handling procedures were followed.
- Monitored staff performance regularly, identifying opportunities for improvement and providing targeted coaching as needed.
- Assisted in recruiting top talent for front office positions, conducting interviews and evaluating candidates based on skillset and fit within company culture.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Medical Front Office Supervisor
Baig, Admani And Kapoor Pediatrics
07.2002 - 11.2012
- Enhanced patient satisfaction by implementing efficient front office procedures and streamlining appointment scheduling.
- Reduced wait times for patients by optimizing the check-in process and effectively managing patient flow.
- Improved staff productivity through regular training sessions, performance evaluations, and feedback.
- Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
- Collaborated with clinical staff to ensure seamless coordination of care across all departments within the practice.
- Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Administrative Clerk
Southwest Diabetes
12.2000 - 07.2002
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Coordinated travel arrangements for management, ensuring cost-effective bookings and well-organized itineraries.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Assisted executives with calendar management to ensure smooth scheduling of meetings or events without conflicts or overlaps in commitments.
Education
Bachelor of Science - Public Administration
Southern New Hampshire University
Hooksett, NH04.2024
Associate of Arts - General Studies
Southern New Hampshire University
Hooksett, NH05.2022
Skills
- Process Improvement
- Project Management
- Information Management
- Privacy Regulations
- Training Delivery
- Customer Service Management
- Performance evaluation
- Interpersonal skills
Certification
COA Records Management Certificate Program
Timeline
Records Analyst
City Of Austin Housing And Planning Department
11.2017 - Current
Administrative Senior
City Of Austin NHCD
04.2017 - 11.2017
Ambulance Billing and Coding Representative
City Of Austin EMS
06.2016 - 04.2017
Front Office Coordinator
Austin Ear Nose & Throat Clinic
11.2012 - 06.2016
Medical Front Office Supervisor
Baig, Admani And Kapoor Pediatrics
07.2002 - 11.2012
Administrative Clerk
Southwest Diabetes
12.2000 - 07.2002
Bachelor of Science - Public Administration
Southern New Hampshire University
Associate of Arts - General Studies
Southern New Hampshire University
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