Elaine Linford
St. George,UT
Summary
Dedicated front desk supervisor with expertise in guest service, cash handling, and hotel software. Proven ability to enhance guest experiences through effective training and operational oversight.
Overview
12
12
years of professional experience
Work History
Front Desk Superviser
Holiday Inn
St. George, UT
02.2026 - Current
- Oversaw front desk operations, facilitating efficient guest check-in and check-out processes.
- Responded to guest inquiries and resolved issues promptly, ensuring high levels of customer satisfaction.
- Coordinated room assignments and maintained accurate guest records using hotel software.
- Trained new front desk staff on procedures and customer service standards.
- Processed cash transactions and payments accurately, maintaining financial integrity during shifts.
Bell Captain, Front desk Supervisor
Red Mountain Resort
Ivins, Utah
08.2014 - 11.2026
- Supervised bell staff and coordinated daily operations to ensure exceptional guest experiences at luxury mountain resort.
- Delivered personalized concierge services, securing restaurant reservations and activity bookings tailored to guest preferences.
- Assisted guests with luggage and transportation arrangements upon arrival.
- Informed visitors about local attractions and amenities, enhancing their overall stay and satisfaction.
- Utilized excellent organizational skills to manage multiple tasks simultaneously.
Education
CNA Nursing -
Community College of Denver
Denver, CO06-1989
High School Diploma -
Cherry Creek Hih School
Littleton, CO06-1988
Skills
- Guest service operations
- Hotel software proficiency
- Record management
- POS system operation
- Scheduling and planning
- Organizational expertise
- Relationship management
- Effective communication skills
Timeline
Front Desk Superviser
Holiday Inn
02.2026 - Current
Bell Captain, Front desk Supervisor
Red Mountain Resort
08.2014 - 11.2026
CNA Nursing -
Community College of Denver
High School Diploma -
Cherry Creek Hih School