Olivia Capobianco
HOTEL TRASTEVERE
North Attleboro,MA
Summary
Hospitality operations professional with experience leading front desk service, guest support, booking coordination, and vendor management in fast-paced settings. Brings bilingual Italian-English communication, strong attention to detail, and a guest-focused approach to resolving issues, coordinating itineraries, and keeping daily operations organized and efficient.
1
Certification
10
years of professional experience
Work History
FRONT DESK & OPERATIONS MANAGER
2 Years 9 Months- Directed front desk operations across guest services, housekeeping, laundry, and breakfast programs, resolving room issues to enhance guest satisfaction.
- Managed group booking workflow from inquiry through completion, including room allocation, activity scheduling, invoicing, and financial reconciliation.
- Coordinated personalized guest itineraries through museum access, restaurant reservations, and local tour arrangements with partnered vendors and service providers.
- Oversaw vendor relationships, ensuring service quality met operational standards and guest expectations.
- Applied bilingual Italian and English communication to serve international clientele and partner with travel agencies to strengthen guest satisfaction.
- Managed financial records, facilitating accurate budget tracking and supporting informed decision-making.
LEAD SERVER & FLOOR SUPERVISOR
3 Years- Delivered efficient table service in high-volume tourist cafe, managing multiple tables during peak hours to ensure timely dining experiences
- Maintained positive guest experiences through attentive, personable service, fostering customer loyalty in fast-paced environment
- Served diverse international clientele using bilingual Italian and English communication skills
- Key Skills: High-Volume Service, Multitasking, Bilingual (Italian/English), Cash Handling, Customer Service, Team Collaboration
REGIONAL MANAGER
3 Years- Managed full employee lifecycle from recruitment and hiring through training, performance management, and terminations
- Managed daily operations for multiple store locations, ensuring effective opening/closing procedures, staff scheduling, and compliance with operational standards
- Coordinated inventory oversight through warehouse visits and led high-volume seasonal events, including Black Friday sales and holiday promotions, to maximize sales potential
- Handled cash management, reconciliation, and weekly bank reporting to ensure accurate financial documentation and accountability
- Key Skills: Multi-Site Management, Staff Recruitment & Training, Cash Management, Financial Reporting, Inventory Control, Operations Management, Retail Leadership, Event Coordination
Education
Associate of Arts - Art History
Italian Studies abroad on Art History — Completed two years of full‑immersion coursework in Art History at Università degli Studi Roma Tre, conducted entirely in Italian, strengthening bilingual fluency, cultural competency, and academic research skills.
- Biotechnology
2 Years of Biotechnology
- General Merit-Based Scholarship Recipient
HIGH SCHOOL DIPLOMA
Skills
Front desk management
Guest service operations
Booking coordination
Vendor management
Financial reconciliation
Budget tracking
Property management systems
Staff scheduling
Hospitality operations
Team leadership
Analytical skills
Decision-making
Problem-solving
Attention to detail
Conflict resolution
Cultural sensitivity
Guest services
Microsoft Excel
Hotel operations
Microsoft Word
LANGUAGES
English I Native, Italian I Fluent, Intermediate Spanish
Certification
- CILS Quarto Italian Comprehension Certification
C2 level fluency
Timeline
FRONT DESK & OPERATIONS MANAGER
HOTEL TRASTEVERE
2024.01 - Current
LEAD SERVER & FLOOR SUPERVISOR
BAYLON CAFE
2021.01 - 2024.01
REGIONAL MANAGER
CRABBYS JACKS
2017.01 - 2020.01
UNIVERSITA DEGLI STUDI ROMA TRE
Associate of Arts from Art History
CLARK UNIVERSITY
from Biotechnology
North Attleboro High School
HIGH SCHOOL DIPLOMA