Elaine L. Ferreira
Crawfordville
Summary
Seasoned professional, experienced in leadership roles within a hybrid environment for both general management and operations management. Ability to apply critical thinking and problem-solving skills to project management for timely and accurate completion.
A track record of leading teams with strong communication and coordination, enhancing operational workflows.
Proven ability to work independently without supervision within a team environment comprising company-wide personnel and third-party external stakeholders and customers.
Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
32
32
years of professional experience
Work History
Dispatch Operations Manager
Eli Roberts & Sons
Tallahassee
01.2004 - Current
- Manage and supervise fuel delivery personnel across three divisions encompassing the Florida Panhandle and beyond.
- Designed, implemented and maintained dispatch processes for companywide electronic fuel ordering procedures.
- Oversee Emergency Response Team’s operations/logistics which include pre & post planning, supply procurement assistance, and coordinating travel arrangements for operational staff.
- Collaboration with external agencies to ensure safe, accurate, on-time deliverables during both normal and emergency situations.
- Responsible for maintaining excellent customer service & retention protocols of fuel consumables customer base.
- Resolving concerns for both customer & company satisfaction to prevent escalation.
- Ensure DOT regulation compliance for delivery personnel’s hours of service and drug testing protocols.
- Scheduling fleet downtime for maintenance and repairs.
Office Manager
Eli Roberts & Sons
Tallahassee
01.2000 - 01.2004
- Oversee day to day operations, provide direct administrative support to leadership management.
- Facilitate both account receivable & account payable activity.
- Supervision of reception staff.
- Responsible for maintaining excellent customer service and resolving account balance concerns to customer’s satisfaction and avoid escalations.
- Extensive experience in inventory management and the design of control processes for asset procurement & tracking.
- Office IT planning, troubleshooting and coordination with external services.
- Full responsibility of corporate level event planning.
Ofc Assistant & Graphic Design Tech
Wakulla Sign Co.
Crawfordville
01.1994 - 01.2000
- Assisted with all business operations, graphic design, sign assembly, sign installation and general office bookkeeping.
Education
High School Diploma -
Wakulla High School
Crawfordville05-1985
Some College (No Degree) - Biological Sciences & Accounting
Tallahassee Community College
TallahasseeSkills
- Dispatch process design & implementation
- Logistics management
- Emergency response coordination
- Team leadership
- Route planning
- Customer relations
- Problem solving & Time management
- Scheduling coordination
- Inventory control systems
- Remote fuel monitoring software
- Keller Maintenance Fleet/Driver software
- Regulatory compliance
- HR & effective communication skills
- IT Management
- Microsoft Teams
- Google Maps
- Google Suites
- QuickBooks
- Microsoft Office 365
- Zoom
- Multiple RDP usages
- Salesforce CRM
- Slack
- Graphic Design Experience
Timeline
Dispatch Operations Manager
Eli Roberts & Sons
01.2004 - Current
Office Manager
Eli Roberts & Sons
01.2000 - 01.2004
Ofc Assistant & Graphic Design Tech
Wakulla Sign Co.
01.1994 - 01.2000
High School Diploma -
Wakulla High School
Some College (No Degree) - Biological Sciences & Accounting
Tallahassee Community College