Elaine Lopez
Miami,FL
Summary
Dynamic healthcare professional with extensive experience at Baptist Health South Florida, excelling in patient access services. Demonstrated expertise in HIPAA compliance and registration management, while delivering exceptional customer service with empathy. Proven ability to train staff and optimize departmental operations, ensuring patient satisfaction and adherence to regulations.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Registrar
Nicklaus Children's Hospital
Miami, Florida
02.2025 - Current
- Facilitated insurance coverage and eligibility checks for families at children's hospital registration desks to ensure smooth admissions.
- Clarified registration steps for families in high-stress emergency and outpatient settings to reduce confusion and enhance patient experience.
- Addressed registration inquiries with empathy while safeguarding confidentiality and adhering to hospital standards.
- Collected consent forms and required signatures for patient treatment and record access.
LEAD PATIENT ACCESS REPRESENTATIVE
Baptist Health South Florida
South Miami, FL
12.2023 - Current
- Managed daily operations of the department, including supervising staff and scheduling appointments.
- Monitored daily workflow and adjusted processes to maintain optimal service levels within the department.
- Trained new employees on patient access policies and systems, facilitating smoother onboarding and service delivery.
- Delivered customer service that enhanced patient satisfaction and fostered positive relationships.
OUTPATIENT SERVICE SPECIALIST
Baptist Health South Florida
South Miami, FL
03.2017 - Current
- Registered patients by accurately collecting financial and demographic information, facilitating a smooth intake process.
- Processed authorizations for medical tests and procedures, ensuring timely delivery of care.
- Created new patient charts to include personal and insurance information and the reason for the visit.
- Maintained confidentiality of sensitive information to ensure compliance with HIPAA regulations.
PATIENT BENEFITS COORDINATOR
MEDASSIST
Miami, FL
05.2016 - 05.2017
- Collaborated with insurance providers to quickly resolve discrepancies in patient accounts, enhancing patient satisfaction.
- Responded to patient inquiries regarding benefits coverage, providing clear information to assist in understanding their options.
- Analyzed patient benefits information to ensure accuracy and compliance with regulations.
- Maintained a thorough understanding of government regulations related to health care benefits, such as HIPAA privacy policies.
- Ensured compliance with all applicable state laws governing employee health benefits programs.
- Entered data into electronic systems for tracking patient benefit plan enrollment and utilization to ensure accurate records.
Education
HIGH SCHOOL DIPLOMA -
Miami Carol City Senior High
Miami Gardrens05-2000
Skills
- Patient Intake Coordination
- Patient registration
- HIPAA compliance
- Multitasking and Organization
- Customer Service Orientation
- Empathy and Compassion
- Virtual Patient Engagement
Personal Information
Title: Registrar
LANGUAGES
English Fluent, Spanish Fluent
Languages
English
Professional
Spanish
Professional
Timeline
Registrar
Nicklaus Children's Hospital
02.2025 - Current
LEAD PATIENT ACCESS REPRESENTATIVE
Baptist Health South Florida
12.2023 - Current
OUTPATIENT SERVICE SPECIALIST
Baptist Health South Florida
03.2017 - Current
PATIENT BENEFITS COORDINATOR
MEDASSIST
05.2016 - 05.2017
HIGH SCHOOL DIPLOMA -
Miami Carol City Senior High