ELAINE LUSTIG-KEEVER
Portland,OR
Summary
Dynamic Senior Formational Events Coordinator with a strong track record at Oregon Catholic Press, recognized for excellence in customer relationship management and strategic marketing communication. Spearheaded over 600 events annually, leading to significant enhancements in customer satisfaction and engagement. Proven expertise in project management and team leadership, coupled with exceptional clerical support and event coordination skills. Known for improving operational efficiency, fostering cross-functional collaboration, and consistently achieving project goals under tight deadlines.
Overview
34
34
years of professional experience
Work History
Senior Formational Events Coordinator
Oregon Catholic Press
Lake Oswego, OR
07.2023 - 02.2025
- Ensured compliance with deadlines by communicating updates to event hosts, Creative Services staff, and presenters.
- Streamlined administrative processes by auditing event-related materials to identify conflicts and resolve potential issues.
- Facilitated virtual, administrative, and logistical support for Instituto events through efficient scheduling, promotion coordination, and database management.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Researched and prepared reports required by management.
- Monitored project progress and provided updates to stakeholders.
- Resolved customer complaints or answered customers' questions.
SENIOR EVENTS COORDINATOR
Oregon Catholic Press
Portland, OR
08.2011 - 06.2023
- Establish a consistent record of smooth event flow by providing active administrative support to significant team members
- Introduce strategic methods and solutions to duly address artists' and hosts’ feedback concerning areas needing improvement
- Deliver exceptional customer service in the Events department, whether direct email, phone calls, or personal communication
- Manage artists documents and payment processes, and ensure immediate response to address their requests and inquiries
- Ensure the accuracy and swift delivery of correspondence to connect the company to relevant persons for organized events
- Organize reservations, airfare, transportation to provide the highest level of accommodation for artists and other VIPs
- Secure favorable terms with performance artists, sponsors, hosts, logistics providers, and those responsible for promotions
- Elevate the post reach of multiple promotional publications on various social media platforms such as Twitter and Instagram
- Manage, organize, and ensure smooth running of 600+ events a year by formulating effective event planning strategies
- Leverage outstanding leadership and interpersonal skills to effectively develop and motivate newly hired Events Coordinator
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Oregon Catholic Press
Portland, OR
09.1990 - 08.2011
- Handled around 150-250 calls each day, including new sign-ups, service cancellations, and cross-selling opportunities
- Maintained a high customer satisfaction rating in managing and addressing complicated complaints forwarded by junior staff
- Increased overall sales and retention rates through customer education regarding the company’s products, pricing, and policies
- Capitalized on upsell opportunities through expertise of company services and proper demeanor in client communication
- Facilitated resolution of client conflicts and challenging situations by staying calm and accessing internal or external solutions
- Advanced the workforce capability of the company by helping train and mentor junior customer service representatives
- Streamline customer service process by documenting customer interaction and reporting to the product development team
Education
Business Communication Certificate -
Portland State University
10.2013
BS Tourism - Travel Management
Universidad Autónoma de Centroamérica
San José, Costa Rica02.1987
Skills
- Clerical Support Expertise
- Customer Relationship Management
- Strategic Marketing Communication
- Event Coordination
- Proficient in Contract Negotiation
- Recordkeeping
- Consulting
- Project assistance
- Verbal and written communication
- Writing requirements
- Information collection
- Problem-solving
- Risk management
- Vendor coordination
- Business development
- Attention to detail
- Database management
- Process improvement
- Professional networking
- Copywriting
- Basic Accounting
- Effective Presentation Skills
- Corporate Correspondence Skills
- Active Listening and Communication
- Social Media Engagement
- Data Organization
- Monitoring Industry Trends
- Event Scheduling Coordination
- Artist Relations Management
- Trade Show Coordination
- Organized Task Coordination
- MS Office Suite
- FileMaker Proficiency
- MMDB
- DataHub Management
- Sprout Social Utilization Skills
- Point-of-Sale Software
- Bookmaster
- Evention
- Clickbook Proficiency
- Canva
- Excel
- SurveyMonkey
- Document management
- Discretion and confidentiality
- Best practices implementation
- Accounts reconciliation
- Scheduling and calendar management
- Administrative leadership
- Document control
- Permit applications
- CRM software
- Multitasking and organization
- Task prioritization
- Business administration
- Budget planning
- Work Planning and Prioritization
- Clear communication
- Project coordination
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Senior Formational Events Coordinator
Oregon Catholic Press
07.2023 - 02.2025
SENIOR EVENTS COORDINATOR
Oregon Catholic Press
08.2011 - 06.2023
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Oregon Catholic Press
09.1990 - 08.2011
Business Communication Certificate -
Portland State University
BS Tourism - Travel Management
Universidad Autónoma de Centroamérica