Elaine Peeler
Hickory,NC
Summary
Dynamic leader with a proven track record at Novant Health, Inc., enhancing revenue cycle quality through strategic initiatives and team development. Expert in time management and cross-functional teamwork, I foster high-performing environments that drive compliance and service excellence, achieving significant improvements in operational efficiency and stakeholder satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Manager, Revenue Cycle Quality Assurance
Novant Health, Inc
Winston-Salem, NC
06.2013 - Current
- Led operational initiatives to enhance stakeholder delivery and streamline processes.
- Fostered a culture of continuous improvement through regular feedback sessions and team workshops.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Analyzed performance metrics to identify areas for improvement and drive strategic decision-making.
- Coordinated with external stakeholders to ensure alignment on healthcare initiatives and policies.
- Developed and implemented audit processes to improve service quality and compliance.
- Managed cross-functional teams to align departmental goals with organizational objectives.
- Optimized resource allocation strategies to reduce costs while maintaining high service standards.
Senior Analyst, Revenue Integrity
CaroMont Health
Gastonia, NC
09.2008 - 06.2013
- Cost report preparation
- DSH Survey
- Pension Cost
- Wage Index
- Monthly governmental contractual preparation
- Impact analysis for new services
Manager, Eastern Division
National Healthcare Review
Woodland Hills, CA
01.1996 - 09.2008
- Management of multiple teams of nurse chart auditors in facilities across the United States.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Facilitated staff training programs to improve performance and service delivery outcomes.
- Established collaborative partnerships with stakeholders to align goals and enhance effectiveness.
Education
High School Diploma -
Ashbrook High School
Gastonia, NCBachelor of Science - Business
Montreat College
Montreat, NCMBA - Concentration in Healthcare Administration
University of Phoenix
Phoenix, AZSkills
- Time management
- Team leadership
- Staff management
- Task delegation
- Cross-functional teamwork
- Documentation and reporting
Affiliations
North Carolina Chapter of HFMA
American Academy of Professional Coders
Certification
CPC - Certified Professional Coder
COC - Certified Outpatient Coder
CRCR - Certified Revenue Cycle Representative
FHFMA - Fellow Healthcare Financial Management Assoc.
LPN - Licensed Practical Nurse
Timeline
Manager, Revenue Cycle Quality Assurance
Novant Health, Inc
06.2013 - Current
Senior Analyst, Revenue Integrity
CaroMont Health
09.2008 - 06.2013
Manager, Eastern Division
National Healthcare Review
01.1996 - 09.2008
High School Diploma -
Ashbrook High School
Bachelor of Science - Business
Montreat College
MBA - Concentration in Healthcare Administration
University of Phoenix