Elaine Randolph
Philadelphia,PA
Summary
Dynamic and detail-oriented professional with extensive experience at Children's Hospital of Philadelphia, excelling in scheduling and communication. Proven ability to enhance patient care through effective appointment management and meticulous record-keeping. Strong organizational skills and adept in Microsoft Office, ensuring seamless operations in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Office Coordinator 1 for Endocrinology & Diabetes Division
Children's Hospital of Philadelphia
Philadelphia, USA
10.2023 - Current
- Answer inbound calls from parents or guardians.
- Schedule appointments.
- Call to confirm new patient appointments.
- Check the fax inbox daily.
- Retrieve medical records for new patients.
- Scan documents into patients' charts.
- Scheduling expedited or urgent appointments.
- Assisting with scheduling second-opinion appointments.
- Other duties as assigned.
Care Facilitator (Front Desk Receptionist)
Dedicated Senior Medical Center
Philadelphia, USA
11.2022 - 09.2023
- Check patients in/out for their appointments.
- Coordinate daily team meetings approaching patients' concerns.
- Assist in top priority clinical care for critical patients.
- Scheduling patients specialty appointments per Doctors concerns.
- Retrieve Medical records per doctor's request.
- Answering high volume calls daily
- Medication refill request
- Faxing and clerical duties as assigned
- Facilitating daily team huddles
- Insurance verification manually
Dispatcher (Patient Escort & Environmental Services)
Sodexo
Philadelphia, USA
02.2021 - 12.2021
- Categorized and tracked all requests for Environmental Services, and dispatched them based on priority.
- Managed and triaged incoming calls, emails, and/or in-person requests, future requests, and staff assignments to address requests.
- Coordinated, logged, and tracked all Environmental Services requests, and routed completed requests to appropriate departments.
- Scheduled and trained new staff on department dispatch procedures, and dispatching resources.
Customer Service Representative
Inspiritec
Philadelphia, USA
04.2021 - 11.2021
- Communicated with and interviewed clients filing claims, and entered personal and work history information into the computer systems.
- Providing information regarding requirements for filing a claim, penalties for fraudulent claims, reemployment services, eligibility status, and appeal procedures.
- Verified citizens' status, lawful alien registration, and documented issues related to barriers to employment.
- Troubleshoot internet and/or telephone claims, and respond to emails, utilizing Microsoft Outlook.
Customer Service Associate
Lowe's Home Improvement
Philadelphia, USA
05.2018 - 06.2019
- Answered and handled a high volume of incoming calls.
- Resolved customer complaints with orders and order fulfillments.
- Fulfilled online pickup orders.
- Ensured the Customer Service area was sanitized and disinfected.
- Other duties as assigned.
Caregiver
Jevs at Home
Philadelphia, USA
05.2017 - 11.2018
- Assisted clients with daily living activities, including bathing, grooming, dressing, eating, and using the bathroom.
- Engaged clients through conversation and companionship.
- Helped with meal preparation, planning, and grocery shopping.
Education
High School Diploma -
Universal Audenried High School
Philadelphia, PA06-2017
Skills
- Communication
- Scheduling
- Mentor
- Organizational skills
- Customer Service
- Data entry
- Clerical
- Microsoft Office
- Insurance verification
- Medical records
- Phone etiquette
- Problem solving
- Multi-tasking
Timeline
Office Coordinator 1 for Endocrinology & Diabetes Division
Children's Hospital of Philadelphia
10.2023 - Current
Care Facilitator (Front Desk Receptionist)
Dedicated Senior Medical Center
11.2022 - 09.2023
Customer Service Representative
Inspiritec
04.2021 - 11.2021
Dispatcher (Patient Escort & Environmental Services)
Sodexo
02.2021 - 12.2021
Customer Service Associate
Lowe's Home Improvement
05.2018 - 06.2019
Caregiver
Jevs at Home
05.2017 - 11.2018
High School Diploma -
Universal Audenried High School
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