Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elaine Schoffstall

Watertown

Summary

Proven leader in healthcare administration, adept at enhancing patient satisfaction and streamlining front desk operations at Lake Regional Health System. Skilled in EMR/EHR and demonstrating exceptional patient relations, I significantly improved appointment efficiency and confidentiality compliance. My proactive approach and ability to mentor staff have fostered a positive and efficient work environment.

Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.

Overview

23
23
years of professional experience

Work History

Medical Receptionist

Watertown Regional Medical Center
07.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Work in Athena EMR
  • Reduced administrative errors by consistently verifying insurance information.

Lead Medical Receptionist

Lake Regional Health System
08.2023 - 05.2024
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Managed high call volume efficiently, directing callers to appropriate departments or personnel as needed.
  • Effectively communicated appointment reminders to patients through phone calls or email notifications, contributing to a decrease in no shows.
  • Enhanced patient experience by streamlining check-in processes and maintaining accurate records.
  • Coordinated referrals for specialist consultations, obtaining authorization from insurance carriers when necessary.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and displaying excellent teamwork skills.
  • Collaborated with clinical team members to optimize patient flow and maintain seamless operations during peak hours.
  • Conducted regular audits on patient accounts to ensure accuracy in financial records.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared and processed patient referrals and transfer requests.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered phone calls and messages for 3 physicns, scheduling appointments, and handling patient inquiries.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Worked in both Meditech Expanse EMR and Cerner EMR.
  • Participated in ongoing professional development opportunities relevant to the role of Lead Medical Receptionist.

Lead Patient Access Representative

Lake Regional Health System
05.2011 - 08.2023
  • Maintained strict adherence to HIPAA regulations, protecting sensitive patient information from unauthorized access or disclosure.
  • Promoted a positive workplace culture by demonstrating respect, empathy, and professionalism in all interactions with patients, visitors and family members and colleagues.
  • Developed comprehensive training materials for new hires, leading to faster onboarding and increased employee confidence in their roles.
  • Provided compassionate assistance to patients experiencing financial hardship by identifying available resources or alternative payment options when appropriate.
  • Conducted regular audits of patient accounts to identify discrepancies, resulting in improved financial outcomes for the organization.
  • Supported the implementation of new EMR software, facilitating a smooth transition for staff and patients alike.
  • Mentored junior Patient Access Representatives, providing guidance and support for their professional development.
  • Promoted a positive workplace culture by demonstrating respect, empathy, and professionalism in all interactions with patients, colleagues, and other stakeholders.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Delivered support to medical staff in completion of patient paperwork.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Assisted medical staff with intake of patients, both through triage and emergency service.
  • Worked in Meditech Expanse EMR database.
  • CHAA certified through NAHAM.

Title Examiner/Abstract Plant Manager

Lake of the Ozarks Title Co
02.2002 - 03.2010
  • Skillfully negotiated resolutions to complex title discrepancies that facilitated smooth property transfers.
  • Reduced errors in title examinations through diligent verification of property records and legal descriptions.
  • Identified potential risks or concerns during the title examination process, proactively addressing them to minimize delays.
  • Enhanced client satisfaction by providing accurate and timely title reports and documentation.
  • Prepared property reports.
  • Contacted appropriate agencies to complete searches, order records, and obtain documents.
  • Excelled at multitasking under tight deadlines without compromising quality or accuracy in completed work assignments.
  • Compiled lists of mortgages, contracts, and other documents pertaining to titles.
  • Improved title examination accuracy by conducting thorough document research and analysis.
  • Leveraged technology tools and software to optimize workflow processes within the department.
  • Streamlined the title search process for faster turnaround times with meticulous attention to detail.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Drafted title abstracts and legal documents for real estate transactions.
  • Analyzed title documents to identify potential issues and resolve any discrepancies.
  • Researched ownership interests and liens on real estate properties.
  • Utilized various online databases and public land records to verify ownership information.
  • Assisted in preparation of title insurance policies and title commitments.
  • Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
  • Examined land records and identified potential problems with title search results.
  • Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
  • Maintained the abstract plant real estate records for 2 counties, ensuring correct documentation for multiple subscribers.

Education

High School Diploma -

Royal High School
Simi Valley, CA
06-1980

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient registration
  • HIPAA compliance
  • Appointment setting
  • Insurance verification
  • HIPAA guidelines
  • Payment collection
  • Reminder calls
  • Patient relations
  • Electronic medical records
  • Letter preparation
  • EMR / EHR
  • Paperwork coordination

Timeline

Medical Receptionist

Watertown Regional Medical Center
07.2024 - Current

Lead Medical Receptionist

Lake Regional Health System
08.2023 - 05.2024

Lead Patient Access Representative

Lake Regional Health System
05.2011 - 08.2023

Title Examiner/Abstract Plant Manager

Lake of the Ozarks Title Co
02.2002 - 03.2010

High School Diploma -

Royal High School

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Elaine Schoffstall