Summary
Overview
Work History
Education
Skills
Accomplishments
Onlineprofiles
Passions
Interests
Timeline
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MICHAEL TRELLA

Watertown,WI

Summary

Since graduating from Waukesha County Technical College with a focus on Information Technology, I've been applying my skills at Watertown Regional Medical Center, improving operational efficiency and honing my competencies in time and team management. Previously, during my long tenure as a cook at River Rock Pizza, I developed strong multitasking abilities and a knack for working under pressure, traits that have proven invaluable in the fast-paced healthcare environment. At the heart of my role is a commitment to seamless support and the facilitation of a robust IT infrastructure that empowers our medical professionals to deliver exceptional patient care. Authorized to work in the US for any employer

Overview

8
8
years of professional experience

Work History

IS Technical Support Specialist

Watertown Regional Medical Center
06.2022 - Current
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Documented support interactions for future reference.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Used ticketing systems to manage and process support actions and requests.
  • Researched and identified solutions to technical problems.
  • Tested new software and hardware prior to deployment.

Cook

Rock River Pizza
01.2017 - 01.2022
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Education

Data & Analytics Specialist - Information Technology

Waukesha County Technical College
Pewaukee, WI
12-2022

High school diploma - undefined

Watertown High School
Watertown, WI
06.2017

Skills

  • Data Entry
  • Data Integrity
  • Database Design
  • Data Analysis
  • EMR
  • Microsoft SQL
  • Microsoft SQL Server
  • ServiceNow
  • Hardware upgrades
  • Remote desktop services and support
  • Application installations
  • Troubleshooting and diagnosing

Accomplishments

  • Enhanced Resolution Efficiency: Improved ticket resolution time by 30% through enhanced system processes.
  • IT Support Coordination: Coordinated IT support for over 200 medical staff and devices.
  • System Downtime Reduction: Reduced system downtime by 20% with proactive maintenance practices.
  • Data Entry Optimization: Streamlined data entry process, achieving 98% accuracy rate.

Onlineprofiles

  • https://www.linkedin.com/in/mike-trella-302983161/
  • Indeed Assessments, https://share.indeedassessments.com/attempts/2e7dcc1313c7ce5ede39631eb1fa489feed53dc074545cb7



Passions

Cooking

Interests

  • Enjoy participating in weightlifting for overall physical and mental well-being
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Video Gaming
  • Artificial Intelligence (AI) and Machine Learning
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

IS Technical Support Specialist

Watertown Regional Medical Center
06.2022 - Current

Cook

Rock River Pizza
01.2017 - 01.2022

High school diploma - undefined

Watertown High School

Data & Analytics Specialist - Information Technology

Waukesha County Technical College

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MICHAEL TRELLA