JAMECIA JACKSON
Credentialing Specialist
SC
Summary
Excellent interpersonal and communication skills, both verbal and written. An ability to handle highly confidential material on a regular basis. Flexible and able to learn with ease any personalized computer program/all other equipment, and rules/regulations a new work environment may have.
Overview
9
9
years of professional experience
Work History
Technical Support Specialist/Credentialing Specialist
Sutherland Global Service
05.2020 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved complex technical issues for customers, demonstrating patience, persistence, and expertise in troubleshooting techniques.
- Conducted primary source verifications such as background checks and board certifications.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
Data Entry Clerk
RBW Logistics
02.2019 - 10.2021
- Engaged clients in person and over phone to answer questions and address complaints.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory.
- Managed customer accounts and invoicing.
- Directed dispatching, routing, and tracking of fleet vehicles.
Human Resource Specialist
Amazon Distribution Center
04.2015 - 01.2019
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance
- Reviewed and screened applicant resumes to identify qualified candidates.
Education
Bachelor of Science In Health Administration, Medical Terminology, Health Informatics, Clinical Data Management, Healthcare Statistics, Health Information Systems, Anatomy and Physiology, Healthcare Compliance, Medical Coding, Health Data Analytics, ICD-10 Coding, Health Information Privacy and Security -
Augusta University
Augusta, GAHigh School Diploma -
Strom Thurmond High School
Edgefield, SC06.2013
Skills
- Data Entry
- Microsoft Excel
- Attention to Detail
- Time Management
- Problem Solving
- Communication Skills
- Medical Terminology
- Credentialing Software
- Employee Onboarding
- Data Collection
- Appointment Scheduling
- Typing Speed 55-60 words per minute
- Customer Service
- Administrative and Office Support
- Call Center Operations
Timeline
Technical Support Specialist/Credentialing Specialist
Sutherland Global Service
05.2020 - Current
Data Entry Clerk
RBW Logistics
02.2019 - 10.2021
Human Resource Specialist
Amazon Distribution Center
04.2015 - 01.2019
Bachelor of Science In Health Administration, Medical Terminology, Health Informatics, Clinical Data Management, Healthcare Statistics, Health Information Systems, Anatomy and Physiology, Healthcare Compliance, Medical Coding, Health Data Analytics, ICD-10 Coding, Health Information Privacy and Security -
Augusta University
High School Diploma -
Strom Thurmond High School