Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Elaine Williams

Memphis,TN

Summary

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities and coordinate customer documentation. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.

Hardworking employee enthusiastic about learning the medical courier field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

10
10
years of professional experience

Work History

Delivery Driver

Uber Eats
02.2024 - 11.2024
  • Executed over 1,500 food deliveries with 95% on-time rate
  • Maintained high standards for food safety and quality throughout delivery process
  • Instituted feedback system to ensure customer satisfaction, resulting in 4.7-star rating
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.

Doordash Driver

Doordash
03.2023 - 01.2024
  • Completed over 2,500 deliveries with 90% on-time rate, enhancing customer satisfaction
  • Maintained 4.9-star average rating through excellent customer service and adherence to food safety standards
  • Optimized delivery routes to improve efficiency, reducing delivery times by approximately 15%
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

Mail Handler

Clarksdale Post Office
04.2015 - 03.2018
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Enhanced team productivity through effective communication and collaboration.
  • Increased customer satisfaction by handling customer inquiries and resolving issues promptly.
  • Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
  • Mitigated potential delays with proactive troubleshooting efforts when faced with challenges like equipment malfunctions or unexpected changes in delivery routes.

Delivery Driver

Pizza Hut
01.2016 - 05.2017
  • Delivered packages to customer doorsteps and business offices.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Maintained clean and safe vehicle, contributing to positive image of company.

Education

High School Diploma -

Clarksdale High School
Clarksdale, MS
05-2009

Certificate - Medical Assistant

Concorde Career College
Southaven, MS
03-2017

Food Safety and Handling Certification -

ServSafe
Online
06-2019

Skills

  • Route Planning
  • Efficient driving
  • Fuel Efficiency
  • Load Management
  • Collaboration
  • Assertiveness
  • Cross-Functional Skills
  • Sense of urgency

Timeline

Delivery Driver

Uber Eats
02.2024 - 11.2024

Doordash Driver

Doordash
03.2023 - 01.2024

Delivery Driver

Pizza Hut
01.2016 - 05.2017

Mail Handler

Clarksdale Post Office
04.2015 - 03.2018

High School Diploma -

Clarksdale High School

Certificate - Medical Assistant

Concorde Career College

Food Safety and Handling Certification -

ServSafe

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Elaine Williams