Elaine Wilson
Guthrie,OK
Summary
Dynamic Certified Medical Assistant with a proven track record at SSM Health Oklahoma NW Family Care, excelling in patient care and team collaboration. Expert in HIPAA protocols and clinical documentation, I significantly improved patient record accuracy. Renowned for exceptional problem-solving abilities and compassionate patient interactions, I consistently enhance healthcare delivery and patient satisfaction.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
SSM Health Oklahoma NW Family Care
Oklahoma City, OK
09.2021 - Current
- Reviewed patient charts prior to appointments to ensure accuracy of information.
- Documented patient visits in Electronic Medical Record system.
- Ensured that all clinical areas were clean, sanitary, and well organized at all times.
- Conducted follow-up calls to check on patient progress after treatments or surgeries.
- Managed patient records, including medical history and test results.
- Assisted in scheduling appointments for patients in a timely manner.
- Answered phones and responded to inquiries from patients or family members.
- Performed laboratory procedures such as urinalysis, A1C tests.
- Worked collaboratively with other healthcare professionals to provide quality care for patients.
- Assisted physicians with minor surgical procedures.
- Ordered diagnostic tests when needed by physician.
- Coordinated referrals between primary care providers and specialists as necessary.
- Assisted in the preparation of patients for examinations and treatments.
- Provided education to patients on health topics and preventive care measures.
- Administered injections, prescribed medications, and monitored vital signs.
- Maintained inventory of supplies used in clinical setting.
- Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
- Assisted patients with basic care and provided excellent service.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Rendered high level of support to stressed patients prior to procedures, offering comfort and listening ear.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Incorporated outside records into charts and EHR.
- Changed dressings on wounds to prevent infection and check for healing.
- Handled general office duties to support administrative staff during peak hours.
- Administered medications under physician's supervision.
- Explained treatment procedures and physicians' instructions.
- Prepared treatment rooms for patient examinations.
Clinical Office Assistant
Neese Personnel Services
Oklahoma City, Oklahoma
02.2021 - 09.2021
- Followed HIPAA guidelines to ensure the confidentiality of patient information.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Processed referrals for specialist visits or diagnostic tests.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Performed basic clerical duties such as filing documents, entering data into the computer system, and photocopying forms and documents.
- Collected payments from patients for services rendered.
- Managed medical records using an electronic health record system.
- Verified insurance coverage for each patient visit.
- Greeted patients and visitors in a professional and friendly manner.
Medical Records Clerk
Baptist Village Retirement Communities
Oklahoma City, OK
09.1992 - 04.2020
- Entered data into electronic health record systems.
- Provided training to staff members on proper documentation techniques for medical records.
- Maintained a secure filing system for confidential documents.
- Scanned paper records into digital format.
- Reviewed medical records for completeness and accuracy according to established guidelines.
- Performed quality assurance reviews of medical records for accuracy and completeness.
- Retrieved patient medical records in response to requests from authorized personnel.
- Monitored compliance with state and federal regulations regarding release of information.
- Assisted in developing processes for maintaining current information in patient's files.
- Processed incoming medical records requests.
- Updated patient files with new medical information as needed.
- Resolved any discrepancies found in the review process.
- Conducted periodic audits of physical documentation versus electronic health records.
- Obtained information by contacting appropriate personnel or patients.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Supported administration staff with records requests to support patient care.
Data Entry Clerk
Wynona Brooks, Certified Public Accountant
Oklahoma City, OK
07.2006 - 09.2010
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Compiled reports based on gathered information.
- Created spreadsheets to track data entries.
- Maintained confidentiality of sensitive information.
- Operated various office equipment such as scanners, printers. when required.
- Checked source documents against entered data to ensure accuracy.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Education
Certified Clinical Medical Assistatn
Oklahoma State University, Oklahoma City
Oklahoma City, OK01-2024
Advanced Certified Medication Aide
Oklahoma Healthcare Association
Oklahoma City, OK02-2011
Certified Medication Aide
Oklahoma Healthcare Association
Oklahoma City, OK10-2010
Certified Nurse Aide
Baptist Village Communities
Oklahoma City01-1993
High School Diploma -
Bethany High School
Bethany, OK05-1986
Skills
- Sample collection procedures
- HIPAA protocols
- Problem-solving
- Telephone etiquette
- Patient scheduling
- Vital sign monitoring
- Treatment setup
- Inventory and supply management
- Medical records oversight
- Insurance confirmation
- Attention to detail
- Multitasking and organization
- Medical terminology
- Clinical documentation
- Infection control
- Basic life support
- Injection administration
Certification
- Certified Clinical Medical Assistant Certification #N7F8E5G2
Timeline
Certified Medical Assistant
SSM Health Oklahoma NW Family Care
09.2021 - Current
Clinical Office Assistant
Neese Personnel Services
02.2021 - 09.2021
Data Entry Clerk
Wynona Brooks, Certified Public Accountant
07.2006 - 09.2010
Medical Records Clerk
Baptist Village Retirement Communities
09.1992 - 04.2020
Certified Clinical Medical Assistatn
Oklahoma State University, Oklahoma City
Advanced Certified Medication Aide
Oklahoma Healthcare Association
Certified Medication Aide
Oklahoma Healthcare Association
Certified Nurse Aide
Baptist Village Communities
High School Diploma -
Bethany High School
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