Elaine Zuniga
Chula Vista,CA
Summary
Detail-oriented professional with a focus on team leadership and operational efficiency. Skilled in cash handling and POS system management, contributing to improved workflow and enhanced dining experiences. Ready to bring a positive attitude and strong problem-solving skills to a new role.
Overview
8
8
years of professional experience
Work History
Shift Leader
IN N OUT BURGER
National City, CA
11.2018 - Current
- Supervised daily operations to ensure optimal workflow and customer satisfaction.
- Trained and mentored new team members on service standards and operational procedures.
- Implemented efficiency improvements that reduced wait times during peak hours.
- Monitored food safety practices to maintain compliance with health regulations.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
Certificate - Medical Assistant
North-West College
Baldwin Park, CA04-2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- POS system operation
Timeline
Shift Leader
IN N OUT BURGER
11.2018 - Current
Certificate - Medical Assistant
North-West College