Elaine Dela Cruz
Fullerton,CA
Summary
Motivated and results-driven Marketing graduate seeking a position as an Administrative specialist. Offering a strong foundation in customer service and office management, with a proven ability to drive efficiency, deliver successful outcomes and collaborate within cross-functional teams.
Overview
22
22
years of professional experience
Work History
Self-employed
Stay At Home
01.2011 - Current
- Developed strong communication and problem-solving skills through personal and volunteer work.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Account Manager
J Romero Advertising
01.2005 - 12.2010
- Demonstrated excellent customer service skills while managing teams in planning and executing various projects, ensuring adherence to customer timelines and deliverables.
- Utilized strong communication skills to clearly explain products and services to customer clients.
- Built relationships with customers and community to promote long term business growth.
Administrative Assistant
FCB
05.2004 - 12.2004
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Processed incoming calls, directing inquiries to appropriate departments with accuracy.
- Implemented filing system improvements, enhancing document retrieval efficiency and organization.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Bachelor of Science - Commerce, Marketing and Advertising Management
De La Salle University
Marketing and Advertising Certifications
De La Salle University
International Airlines - Front Desk/ Ground Staff Certification
PAL
Skills
- Exceptional customer service
- Problem solving skills
- Detail-oriented
- Report writing and presenting
- Critical thinking skills
- Excellent communication skills
- Strong interpersonal skills
- Proactive and self-motivated
- Great organizational skills
- Friendly, positive attitude
Timeline
Self-employed
Stay At Home
01.2011 - Current
Account Manager
J Romero Advertising
01.2005 - 12.2010
Administrative Assistant
FCB
05.2004 - 12.2004
Marketing and Advertising Certifications
De La Salle University
Bachelor of Science - Commerce, Marketing and Advertising Management
De La Salle University
International Airlines - Front Desk/ Ground Staff Certification
PAL