Elainna Young
Austin,TX
Summary
Resourceful professional offering broad knowledge base in cleaning and maintenance. Focused on keeping spaces clean, organized and tidy for use. Always ready for challenging assignments and eager to drive team success.
Overview
20
20
years of professional experience
Work History
House Coordinator
Premieant Assistant Living
Austin , TX
03.2015 - 09.2019
- Organized and oversaw the daily operations of a house, including scheduling and supervising staff.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Maintained records of all personnel activities in the house, such as hiring, training, performance reviews and disciplinary actions.
- Provided guidance to staff on proper customer service techniques and protocols.
- Managed budgets for supplies, equipment maintenance, repairs and other related expenses.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Ensured that the house was compliant with all applicable laws and regulations.
Care Attenant
Girling Home Health Care
Austin, TX
02.2008 - 09.2015
- Maintained detailed records of services performed on clients.
- Assisted clients in ambulation and mobility around the home or outside environments.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Maintained a clean, safe environment for clients in accordance with established policies and procedures.
- Promoted independence through encouragement of personal choice making skills.
- Encouraged participation in recreational activities to promote physical and emotional well-being.
- Assisted with meal planning to meet nutritional plans.
- Transported patients to doctor's appointments or other destinations as needed.
- Monitored health and well-being of clients and reported significant health changes.
- Supported bathing, dressing and personal care needs.
- Conducted regular household maintenance tasks such as laundry, changing bed linens, vacuuming floors.
- Developed individual care plans to meet the needs of each patient.
Front Desk Night Auditor
Econo Lodge Hotel
Austin, Texas
01.2000 - 06.2015
- Completed nightly updates to hotel rates and individual room charges.
- Facilitated successful front desk operations for high-volume hotel.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Informed travelers of hotel security features and offered details regarding fire and emergency procedures.
- Balanced daily revenue and prepared end-of-shift reports for management review.
- Assisted in maintaining the cleanliness of the front desk area and lobby throughout shift.
- Documented wake-up requests and set up automatic calls in system.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Input and confirmed reservations for guests.
- Input customer data into reservation systems and updated to reflect room changes.
- Handled all cash transactions securely according to company policies and procedures.
- Ensured that all paperwork was processed properly before closing out shift.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Computed bills, collected payments and made change for guests.
- Performed nightly audit functions such as verifying account balances are correct.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Education
Agriculture Horticulture Cannabis Certificate - Cannabis Botany
University of Denver
2199 S. University Blvd. Denver, Co. 8021011-2024
Skills
- Scheduling coordination
- Meeting facilitation
- Transportation coordination
- Menu planning
- Meal preparation
- Property maintenance
About me
The lapse in employment from 2019 until the present day is due to Covid and then a medical problem that required surgeries. Needing these surgeries is a result of an inflammatory disease called Hidradenitis. I have always used cannabis because that's what works for me, I just didn't know why. So I used my downtime to get a better understanding of why sometimes it worked well, and sometimes it didn't. I realized in my studies that the cannabinoid responsible for the anti-inflammatory properties of cannabis is the CBG cannabinoid. I feel that in order to learn more, I need to be in spaces that not only will enhance my knowledge, but also see me as an asset to their business, which will allow me to show up eager to learn everything about your products. I'm a hard worker and a fast learner that takes charge.
Timeline
House Coordinator
Premieant Assistant Living
03.2015 - 09.2019
Care Attenant
Girling Home Health Care
02.2008 - 09.2015
Front Desk Night Auditor
Econo Lodge Hotel
01.2000 - 06.2015
Agriculture Horticulture Cannabis Certificate - Cannabis Botany
University of Denver