Elaiza Mercado
Lincoln,RI
Summary
Dedicated Shift Leader known for reliability and problem-solving skills. Enhanced guest loyalty by promptly addressing complaints and effectively training new employees to achieve operational excellence.
Overview
9
9
years of professional experience
Work History
Shift Leader
Dunkin Donuts
1 Colfax St Pawtucket, RI 02860
12.2024 - 05.2026
- Implemented cash handling procedures, ensuring accuracy during transactions and end-of-shift reconciliation.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Conducted regular staff meetings to communicate updates and reinforce team goals.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Activities Director
Heritage Hills Healthcare
80 Douglas Pike, Smithfield RI, 02917
07.2022 - 11.2024
- Trained staff on effective activity facilitation and client interaction techniques.
- Assessed participant feedback to refine program offerings and improve satisfaction.
- Collaborated with healthcare professionals to create tailored activity plans for clients.
- Oversaw budget allocations for activities, maximizing resource utilization effectively.
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Engaged residents through events, small groups, and personal attention.
- Evaluated supplies and requested purchases to meet activity plans.
- Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
- Encouraged social interaction among residents by designing opportunities for group projects, discussion groups, game nights, and other shared experiences.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
Activities Assistant
Stillwater Assisted Living and Skilled Nursing
20 Austin Ave, Greenville, RI 02828
01.2020 - 06.2022
- Developed engaging recreational programs to enhance residents' social interaction and well-being.
- Coordinated daily activities and events, ensuring seamless execution and resident participation.
- Assisted in planning themed events that promoted community involvement and cultural appreciation.
- Evaluated resident feedback to refine program offerings, enhancing engagement and satisfaction levels.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Planned and prepared meals to supply residents with nutritious and appealing meals.
- Developed monthly newsletter to keep families informed and engaged with their loved ones' activities.
Cashier
Dollar Tree
306 US-9 Woodbridge Township, New Jersey 07095
10.2017 - 09.2019
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted with inventory management, restocking shelves as needed.
- Trained new cashiers on register operations and store policies.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Perth Amboy High School
Perth Amboy, NJSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Team collaboration and leadership
- POS system operation
- Sales and upselling
- Rules enforcement
- Employee scheduling
- Shift leadership
- Reliability
- Problem-solving abilities
Timeline
Shift Leader
Dunkin Donuts
12.2024 - 05.2026
Activities Director
Heritage Hills Healthcare
07.2022 - 11.2024
Activities Assistant
Stillwater Assisted Living and Skilled Nursing
01.2020 - 06.2022
Cashier
Dollar Tree
10.2017 - 09.2019
High School Diploma -
Perth Amboy High School