Elana Boziak
Cuyahoga Falls
Summary
Dynamic Customer Service Manager with extensive experience at LeafFilter, excelling in performance monitoring and customer dispute resolution. Proven track record of enhancing service delivery standards and fostering a positive team culture. Skilled in document research and effective email communication, driving customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Dispute Specialist
LeafFilter
Hudson
2026.01 - Current
- Managed claims for Wells Fargo across all LeafHome divisions, ensuring accurate resolution of customer disputes
- Adhered to strict deadlines set by Wells Fargo for claim processing
- Followed up with local offices for additional information to support timely claim processing
- Composed detailed emails after researching documents to clarify dispute details
Regional Customer Service Manager
LeafFilter
Hudson
2020.07 - 2026.01
- Managed regional customer service teams to improve service delivery standards and customer experiences.
- Collaborated with sales teams to align service strategies with business objectives.
- Monitored performance metrics such as average handle time, first call resolution rate, and customer satisfaction scores.
- Created detailed reports on regional performance trends to identify key areas for improvement.
- Coached and mentored junior staff members to develop their skills and enhance team capabilities.
- Led initiatives to promote a positive company culture within the customer service team.
Customer Service Administrator
LeafFilter
Hudson
2019.05 - 2020.07
- Managed 100-140 inbound customer calls daily, addressing inquiries and resolving issues.
- Answered customer inquiries, providing accurate information on products and services, contributing to informed customer decisions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved service issues, enhancing customer satisfaction and loyalty.
- Maintained accurate records of customer interactions and transactions, supporting effective follow-up and service delivery.
- Handled several regions admin work, checking service tickets, double checking chargebacks and payouts
Customer Service Representative
Leaf Filter Gutter Protection
Hudson
2018.09 - 2019.05
- Executed outreach calls to potential customers, fostering lead generation
- Coordinated client appointment scheduling to enhance service delivery
- Created detailed appointment map to streamline scheduling process
Customer Service Representative
Holton Wise Property Group
Parma
2017.06 - 2018.09
- Conducted daily phone calls to tenants regarding late rent, ensuring timely payment and fostering communication.
- Answered phone calls and promptly addressed tenant questions, enhancing satisfaction and support.
- Followed up with tenants on lease renewals and rental increases, facilitating smooth transitions and retention.
- Collected and posted monthly rent payments from tenants.
- Directed incoming phone calls to appropriate departments for resolution.
- Update Accounts/ Management with New Tenant Information
Shift Supervisor
Panera Bread
Brecksville
2016.03 - 2016.12
- Supervised daily shifts at the store
- Opened and closed store per company procedures to maintain operational integrity
- Balanced safe at end of shifts to ensure accurate financial reporting
- Resolved customer complaints and provided menu guidance to enhance customer satisfaction
- Address Safe with Cleaning Duties
Education
High School Diploma -
Parma Senior High School
Parma, Ohio2014-06
Skills
- Wells Fargo claims management
- Dispute resolution
- Customer service
- Email communication
- Document research
- Performance monitoring
- Knowledge of Microsoft Suite
- Time management
- Judgment and Decision Making
- Problem solving
- Coaching
- Sales and Marketing
- Attention to detail
- Time Management
Timeline
Customer Dispute Specialist
LeafFilter
2026.01 - Current
Regional Customer Service Manager
LeafFilter
2020.07 - 2026.01
Customer Service Administrator
LeafFilter
2019.05 - 2020.07
Customer Service Representative
Leaf Filter Gutter Protection
2018.09 - 2019.05
Customer Service Representative
Holton Wise Property Group
2017.06 - 2018.09
Shift Supervisor
Panera Bread
2016.03 - 2016.12
High School Diploma -
Parma Senior High School