Devan Addams
Fraud Specialist
Coon Rapids,MN
Summary
With almost ten years of experience in loss prevention, and four years in the banking industry, while working on my BS in Forensic Accounting, I have developed a strong sense of integrity and honesty, and find this career to be both emotionally and spiritually fulfilling.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Customer Dispute Specialist
Huntington National Bank
Plymouth, MN
08.2019 - Current
- Analyzed accounts for high risk activities
- Used sound judgment and available resources to make well informed decisions regarding account closures, hold placements and removals, and funds availability. Adhered to department processes, procedures and goal expectations for case investigations.
- Kept up to date on industry information, system changes, network rules and compliance issues.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Human Intelligence Collector
Minnesota Army National Guard
Rosemount, MN
01.2014 - Current
- Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
- Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
- Created useful and timely intelligence products to support field operations.
- Incorporated lessons learned from previous operations to improve intelligence capabilities.
- Verified visitor security clearances and eligibility for access into SCIFs.
- Produced multi-source intelligence reports and products for different agency customers.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Asset Protection Specialist
Target
Blaine, Minnesota
08.2017 - 11.2018
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Demonstrated industry-standard interrogation skills, conducted interviews and collected evidence and documentation for internal investigations.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
Loss Prevention Specialist
Von Maur
Roseville, MN
11.2018 - 08.2019
- Developed and launched a loss-prevention program.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Monitored store surveillance cameras to detect suspicious behavior.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
Education
Bachelor of Arts - Forensic Accounting
University of Northwester Ohio
Lima, OH 01.2022 - Current
Engineering
Anoka Ramsey Community College
Coon Rapids 08.2011 - 05.2016
Mandarin Chinese
Defense Language Institute
Monterey, CA 07.2022 - 12.2022
Skills
Scheduling
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mandarin Chinese
Defense Language Institute
07.2022 - 12.2022
Bachelor of Arts - Forensic Accounting
University of Northwester Ohio
01.2022 - Current
Customer Dispute Specialist
Huntington National Bank
08.2019 - Current
Loss Prevention Specialist
Von Maur
11.2018 - 08.2019
Asset Protection Specialist
Target
08.2017 - 11.2018
Human Intelligence Collector
Minnesota Army National Guard
01.2014 - Current
Engineering
Anoka Ramsey Community College
08.2011 - 05.2016
Hobbies
In my free time I rollerblade, crochet, and play tabletop games.