Summary
Overview
Work History
Education
Skills
Timeline
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Elana Gold

Central Islip,New York

Summary

Accomplished Store Manager with a proven track record at The K9 Shop, enhancing customer satisfaction and maximizing profitability through innovative merchandising and effective team training in customer service. Skilled in retail inventory management and strategic thinking, excel in multitasking and fostering strong customer relations.

Overview

4
4
years of professional experience

Work History

Store Manager

The K9 Shop
06.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Built trust and developed strong customer relationships to ensure return rate.

Deli Crew Member

Fresh & Hot Bagels
08.2020 - 06.2021
  • Assisted customers with special requests, offering customized solutions to meet their needs and preferences.
  • Collaborated with team members for efficient order preparation and timely service delivery.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean deli environment.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

High School Diploma -

Rocky Point High School
Rocky Point, NY
06.2020

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Training and mentoring
  • Store Opening and Closing
  • Friendly and Positive
  • Outstanding communication skills
  • Retail Inventory Management
  • Shift Scheduling
  • Strategic thinker
  • Maximizing profitability

Timeline

Store Manager

The K9 Shop
06.2021 - Current

Deli Crew Member

Fresh & Hot Bagels
08.2020 - 06.2021

High School Diploma -

Rocky Point High School

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Elana Gold