Elana Koshman
Jacksonville,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Legal Assistant
Purcell Flanagan Hay & Greene
07.2024 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
Orders and Logistics Coordinator/ Customer Service
Willow Smoke LLC
08.2021 - Current
- Resolved and communicated transit delays to maximize satisfaction
- Scheduled materials shipment and transportation to meet tight deadlines
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Resolved product and service issues promptly.
Dispatcher
Avalon Heating And Air
04.2024 - 06.2024
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
Unit Host
Thomas Cuisine
08.2020 - 01.2021
- Explained menu items and answered customer questions about ingredients and preparation methods
- Delivered orders and provided condiments, beverages, and place settings
- Handled cash and credit transactions in alignment with company policies
- Addressed and resolved customer concerns quickly, working with management to fix complex issues
- Controlled flow of food from kitchen to dining room to meet time targets
- Promoted great customer service by remaining attentive to guest needs.
Childcare Provider
The Well Community Church
01.2019 - 01.2020
- Observed signs of behavioral or emotional issues and alerted senior staff and parents of concerns
- Selected activities to reinforce learning and discovery and helped children develop personal interests
- Cultivated safe and inclusive care environment to nurture and encourage children
- Maintained clean classroom, eating and activity areas
- Organized age-appropriate activities to promote play, movement, and development.
Education
Associate of Science -
Fresno City College
Fresno, CAHigh School Diploma -
C.L.A.S.S.
Fresno, CASkills
- Interpersonal Skills
- Customer Service
- Communication
- Problem Solving
- Organization
- Attention to detail
- Adaptability
- Schedule Management
- Data Entry
- File organization
- Task prioritization
- Exceptional telephone etiquette
- Client service and support
- Organizational efficiency
Community Service
House of the Gospel, Volunteer, Women’s Ministry Leader. Coordinated a group of middle school girls, led group time.
House of the Gospel, Volunteer, Activities Coordinator. Planned and executed activities for young adults for once a week gatherings and on weekends.
Languages
Ukrainian
Full Professional
Russian
Full Professional
Timeline
Legal Assistant
Purcell Flanagan Hay & Greene
07.2024 - Current
Dispatcher
Avalon Heating And Air
04.2024 - 06.2024
Orders and Logistics Coordinator/ Customer Service
Willow Smoke LLC
08.2021 - Current
Unit Host
Thomas Cuisine
08.2020 - 01.2021
Childcare Provider
The Well Community Church
01.2019 - 01.2020
High School Diploma -
C.L.A.S.S.
Associate of Science -
Fresno City College
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