Elana Mayor
West Mifflin,PA
Summary
Reliable and Hardworking restaurant professional with experience and an assistant manager, lead cook, food runner, and barista. Skilled in multitasking across cooking stations, leading teams, handling customer issues, and managing daily operations including opening, closing, training and inventory. Known for staying calm under pressure, keeping high standards, and creating smooth, efficient shifts from back-of-house to front.
Overview
3
3
years of professional experience
Work History
Cook Shift Leader
Smashed N Fried
Greenfield, Pa
02.2025 - 06.2025
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control.
- Led the grill and burger station during peak hours, ensuring consistent quality and timely output of all orders.
- Trained new cooking staff on cooking techniques, safety protocols , and station procedures to ensure consistency and food quality.
- Took on opening and closing duties, handled prep work, setting up stations, restocking inventory, and ensuring kitchen readiness before service.
- Ensured quality assurance on all outgoing orders; checking for correct toppings, temperature, presentation and special requests before service.
- Represented the restaurant at food truck events, cooking in mobile setups while upholding brand quality and food safety standards.
- Managed ticket flow by organizing and prioritizing orders, communicating with all staff to ensure accuracy and timing.
- Operated fryers safety and efficiently, preparing sides and fried items to order while monitoring oil quality and food saftey standards.
Food Runner
Chilis Resturant
West Mifflin, PA
12.2024 - 03.2025
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors
- Took initiative to lead shifts during busy hours, coordinating with servers and kitchen staff to ensure smooth service.
- Trained and guided new food runners, helping them learn restaurant procedures and company service standards.
- Conducted Quality Assurance checks, ensuring accuracy of orders, proper plate presentation, and specific requests fulfillment before delivery to guests
- Assisted in maintaining dining room cleanliness by bussing tables promptly and resetting them to meet corporate standards
- Stepped into supervisory duties when needed, managing workflow and resolving guest issues.
Barista
Dunkin' Donuts
North Versailles, PA
08.2024 - 12.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Prepared coffee, espresso, tea and specialty drinks with consistency and attention to customer preferences
- Handled cash and POS transactions accurately; managed mobile and in-person orders simultaneously.
- Educated guests on menu items, seasonal specials, and customizations, helping increase sales and guest satisfaction
- Assisted in training new baristas, reinforcing proper techniques and store procedures
- Restocked supplies and ingredients, ensuring a smooth workflow during the shift.
Assistant Manager
Palmers Pizza
West Mifflin, PA
10.2022 - 05.2024
- Ran store operations independently as needed, overseeing staff, managing kitchen workflow, and ensuring top tier customer service.
- Preformed complete opening and closing duties, including locking/unlocking the store, setting up and breaking down work stations, and closing the register.
- Operated and managed multiple cooking stations simultaneously, (Cashier/Front of house, Pizza line, Sandwich/Salad station, Fryers, Stove, and Expo.) while maintaining speed, consistency, and food quality.
- Handled phone orders, dine-in, and delivery coordination.
- Resolved customer issues professionally, turning complaints into positive experiences and retaining guest loyalty.
- Assisted with hiring and onboarding, including reviewing applications, interviews candidates, and setting up training schedules.
- Trained and mentored new staff on store policies, kitchen procedures, customer interactions, and safety guidelines.
- Monitored inventory, placed supply orders, and maintained stock levels daily.
- Oversaw cash handling procedures, Managed the POS system, reconciled registers, and ensured financial accuracy during closeouts.
Education
West Mifflin Area High School
West Mifflin, PASkills
Management
Multistation Cooking
Food Quality Assurance & Presentation Checks
Order Organization and Ticket flow Management
ServSafe Knowledge
Staff training and Development
Running Full Store Operations Independently
Phone and In Person Order Handling
Conflict Resolution
Opening and Closing Procedures
Speed & Accuracy
Cleanliness and Organization
Timeline
Cook Shift Leader
Smashed N Fried
02.2025 - 06.2025
Food Runner
Chilis Resturant
12.2024 - 03.2025
Barista
Dunkin' Donuts
08.2024 - 12.2024
Assistant Manager
Palmers Pizza
10.2022 - 05.2024
West Mifflin Area High School