Elana Vanderhaar
Wilmington
Summary
Experienced with customer service, teamwork, and multitasking. Utilizes good communication skills and problem-solving abilities to enhance guest experiences and maintain a solid work environment. Known for maintaining a clean and organized work environment. Efficient in various roles throughout the workplace to be a help when needed.
Overview
8
8
years of professional experience
Work History
Style Consultant
Target
03.2024 - Current
- Greeted all guests with a smile and assisted them with anything they needed to better their shopping experience.
- Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
- Helped customers choose the proper accessories and personalized style recommendations that fit their aesthetic.
- Crossed-trained in other areas of the store to help my coworkers when needed.
- Monitored the stores inventory counts to keep items in stock.
- Managed the cash register while ensuring accurate transactions were being made.
Barista
Dunkin' Donuts
08.2021 - 06.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Affectively communicated and worked with my coworkers to maintain a positive environment.
- Maintained a clean work environment by cleaning counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally and resolved any issues to ensure their satisfaction.
- Maintained regular and consistent attendance and punctuality.
- Helped to trained new employees by sharing my knowledge of coffee, tea, donuts, and different merchandise.
Restaurant Team Member
Northside Baptist Church
08.2017 - 05.2024
- Used my teamwork skills while working with my other team members in a fast-paced environment.
- Maintained customer satisfaction with frequent table check-ins to assess food and beverage needs.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests with a positive attitude and answered questions about the menu.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Remained calm and positive when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Emsley A. Laney Highschool
Wilmington, NC06-2024
No Degree - Dual Enrollment
Cape Fear Community College
Wilmington, NCBachelor of Science - Business Administration
University of North Carolina At Charlotte
Charlotte, NCBachelor of Science - Business Administration And Information Systems
University of North Carolina At Wilmington
Wilmington, NC05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Safe food handling
- Menu memorization
- Maintains a positive attitude
- Friendly and outgoing
- Team player
- Opening and closing duties
- Consistent
- Time efficient
Timeline
Style Consultant
Target
03.2024 - Current
Barista
Dunkin' Donuts
08.2021 - 06.2024
Restaurant Team Member
Northside Baptist Church
08.2017 - 05.2024
High School Diploma -
Emsley A. Laney Highschool
No Degree - Dual Enrollment
Cape Fear Community College
Bachelor of Science - Business Administration
University of North Carolina At Charlotte
Bachelor of Science - Business Administration And Information Systems
University of North Carolina At Wilmington
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