Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elandra Guidry

Cypress,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking Stocker experienced in operating forklift and palletizer to move products between trucks, storage areas and sales floor locations. Offering solid customer service background and strong attention to detail. Commended for maintaining accurate inventory counts. Motivational Supervisor with 2 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management.

Overview

8
8
years of professional experience

Work History

Stocker

FedEx
Cypress, TX
06.2021 - 12.2023
  • Inspected stock for damage or defects and reported issues to management.
  • Packed boxes for shipment using appropriate packing materials.
  • Sorted returned merchandise for restocking or disposal.
  • Maintained a neat, clean and orderly warehouse environment at all times.
  • Completed documentation related to receiving, stocking, returns and other activities accurately.

Customer Service Representative

Apple
Houston, TX
01.2019 - 02.2021
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Supervisor

Walmart
Cypress, TX
11.2017 - 10.2018
  • Analyzed financial data related to departmental budgeting activities on a regular basis.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Responded to customer questions regarding products, prices and availability.
  • Maintained positive working relationship with fellow staff and management.

Customer Service Representative

Tennis Express
Houston, TX
09.2015 - 01.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Educated customers on special pricing opportunities and company offerings.
  • Collected deposits or payments and arranged for billing.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma -

Elsik High School
Houston, TX
06-2015

Skills

  • Merchandise Rotation
  • Equipment Operation
  • Stock Rotation
  • Loss Prevention
  • Clear Communication
  • Customer Service
  • Data Entry
  • Payment Processing
  • Complaint Resolution
  • Complex Problem-Solving
  • Call Center Operations
  • Problem-Solving
  • Technical Support
  • Money Handling
  • Computer Skills
  • Positive Attitude

Languages

English
Professional

Timeline

Stocker

FedEx
06.2021 - 12.2023

Customer Service Representative

Apple
01.2019 - 02.2021

Supervisor

Walmart
11.2017 - 10.2018

Customer Service Representative

Tennis Express
09.2015 - 01.2017

High School Diploma -

Elsik High School
Elandra Guidry