Rachel Drose
Stocker, artist, rest . management, horse & dog training
AXTELL,TX
Summary
Driven and adaptable professional with a proven track record of enhancing inventory management and customer satisfaction at Ferguson. Leveraged strong organizational skills and a positive attitude to streamline stocking processes and improve team efficiency. Excelled in fostering customer relationships and executing effective problem-solving strategies, contributing to a significant improvement in operational productivity.
Overview
30
30
years of professional experience
Work History
Stocker
Ferguson
09.2018 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Answered customer questions and provided detailed product information.
- Improved customer satisfaction by promptly locating items and providing product information.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Greeted customers and directed to requested products.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Stocked designated items on shelves, end caps and displays.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept work areas neat, clean and free from debris.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Updated merchandise pricing to match new values and special promotional rates.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Stocked shelves to match planogram images and instructions.
Owner
The GoldenLilly
10.2010 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Expanded business into new markets, cond
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant
The Lilly Pad
05.2001 - 08.2010
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
Head Waiter
The Northwood Inn
05.1994 - 10.2001
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Supervised server staff and simultaneously served personal section of tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials, and took drink orders.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained staff members on use of POS system.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
Education
No - Business/ Theater Arts
McLennan Community College
Waco, TXSkills
- Positive Attitude
- Friendly and Personable
- Proper Stacking and Storage
- Cleaning procedures
- Order Receiving
- Warehouse Safety
- Customer Assistance
- Willing to Learn
- Customer Service
- Punctual and Reliable
- Loading and unloading
- Pallet Jack Handling
- Equipment Cleaning
- Merchandise Stocking
- Warehouse Operations
- Money Handling
- Clear Communication
- Paperwork Completion
- Shelf Stocking
- Stock Rotation
- Product restocking
- Customer Relationships
- Truck unloading
- Pallet Jack Operation
- Flexible Schedule
- Safety processes and procedures
- Equipment monitoring
- Shelving of products
- Product Organization
- Product Labeling
- Safe Lifting Procedures
- Complex Problem-Solving
- Product displays
- Supply Restocking
- Energetic and Outgoing
- Performance Improvement
- Price Checking
- Merchandise Display
- Stockroom Maintenance
- Loss Prevention
- Signing and Pricing
- Display Assembly
- Merchandise Rotation
- Motivated Team Player
- Teamwork and Collaboration
- Stocking
- Problem-Solving
- Problem-solving abilities
- Time Management
- Work Area Maintenance
- Multitasking
- Quick Learner
- Packing and shipping
- Multitasking Abilities
- Excellent Communication
- Shipping and receiving
- Organizational Skills
- Attention to Detail
- Storage Organization
- Adaptability and Flexibility
- Dependable and reliable
- Self Motivation
- Time management abilities
- Data Entry
- Decision-Making
- Inventory Audits
- Inventory counting
- Team Collaboration
- Effective Communication
- Active Listening
- Critical Thinking
- Product Packaging
- Problem-solving aptitude
- Reliability
- Safety Procedures
- Inventory Management and Planning
Hobbies
Horse and dog training, as well as rescue.Art, Theater, and Church , volunteering at Salvation Army.
Timeline
Stocker
Ferguson
09.2018 - Current
Owner
The GoldenLilly
10.2010 - Current
Assistant
The Lilly Pad
05.2001 - 08.2010
Head Waiter
The Northwood Inn
05.1994 - 10.2001
No - Business/ Theater Arts
McLennan Community College
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