Zuriely Martinez-Saldana
North Port ,FL
Summary
Results-driven hospitality professional with over 4 years of experience in managing high-volume restaurants and event venues, possessing expertise in optimizing guest flow and seating arrangements. Proven ability to handle reservations, resolve guest inquiries, and foster strong relationships with regular patrons through excellent communication skills and a professional demeanor. Additionally, a seasoned grocery store stocker with experience in inventory control, shelf restocking, and FIFO rotation, having successfully reduced stock loss by 12% through improved labeling and daily cycle counts. A diligent and efficient worker with a strong work ethic, adept at policy development, staff management procedures, process improvement, and safety protocols in high-pressure situations.
Overview
7
7
years of professional experience
Work History
Stocker
Walmart
03.2024 - 11.2025
- Unloaded merchandise from delivery trucks and organized stock on shelves.
- Ensured accurate product placement according to store standards and inventory guidelines.
- Collaborated with team members to optimize workflow during peak hours.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Stocked designated items on shelves, end caps and displays.
Food Service Host
Hurricane Charley's Raw Bar And Grill
02.2023 - 05.2024
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Collaborated with kitchen staff to coordinate timely food service delivery.
- Assisted in training new hosts on service protocols and guest interactions.
- Balanced cash registers accurately at the end of each shift, ensuring accurate financial reporting for management review.
- Enhanced customer satisfaction by providing timely and efficient food service in a fast-paced environment.
- Reduced wait times for customers by actively monitoring tables and quickly addressing any service gaps.
- Maintained clean and organized dining areas, contributing to a positive guest experience.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Host
Five Guys
11.2020 - 04.2022
- Welcomed and seated guests, ensuring a positive first impression of the dining experience.
- Managed reservation system, optimizing table turnover and guest flow.
- Provided menu recommendations, enhancing customer satisfaction and dining choices.
- Coordinated with kitchen staff to ensure timely food delivery and service efficiency.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server
Zaxby's Chicken Fingers & Buffalo Wings
01.2019 - 10.2020
- Provided exceptional customer service in fast-paced dining environment.
- Accurately processed orders and managed transactions using point-of-sale system.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Charlotte High
Punta Gorda, FL05.2002
Skills
Retail skills
Performance improvement, Shelf stocking, Customer service, Friendly and personable, Heavy lifting, Loading and unloading, Pallet arrangement, Cash register operations Positive attitude
Restaurant skills
- Quick learner
- Multitasking
- Customer service
- Strong work ethic
- Strong communication skills
- Positive attitude and energy
- Fast-paced environment
- Safe food handling
Positive attitude
Shelf stocking
Customer service
Friendly and personable
Heavy lifting
Loading and unloading
Customer assistance
Customer relationships
Product restocking
Punctual and reliable
Merchandise stocking
Stock rotation
Cleaning procedures
Clear communication
Flexible schedule
Truck unloading
Price checking
Safe lifting procedures
Money handling
Pallet jack handling
Proper stacking and storage
Product labeling
Merchandise rotation
Performance improvement
Timeline
Stocker
Walmart
03.2024 - 11.2025
Food Service Host
Hurricane Charley's Raw Bar And Grill
02.2023 - 05.2024
Host
Five Guys
11.2020 - 04.2022
Server
Zaxby's Chicken Fingers & Buffalo Wings
01.2019 - 10.2020
High School Diploma -
Charlotte High