Elane Graves
Aurora,CO
Summary
Forward-thinking MAS I Specialist, with over 10 years experience as MasterMind applications subject matter expert. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and excellent communication skills. Willingness to take on added responsibilities to meet team goals. Proficient in Microsoft Office Products, including Access and Excel.
Overview
11
11
years of professional experience
Work History
MAS I Specialist
Johnson Controls, Inc (Security Division)
07.2013 - Current
- Manage master file data and system configuration while ensuring application usability and performance
- Collaborated with cross-functional teams to achieve project goals on time and within defined parameters
- Formulate systemic solutions to enhance business process, support new product introduction, and maximize operator productivity
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Developed strong client relationships through consistent communication and attentive service
- Provide technical support for staff with specific questions and concerns regarding signal processing
Education
Bachelor of Science - Aviation Management And Operations
Metropolitan State University of Denver
Denver, CO08.2011
Skills
- Expert in MasterMind Business, Monitoring and EX
- Project planning and collaboration across workgroups
- Driven, well organized with attention to detail
- Technical communication- written and verbal
- Problem Solving, Idea Development and Brainstorming
- Proficient in Microsoft Access, Excel, Word, One Note
- Analytical Thinking
Timeline
MAS I Specialist
Johnson Controls, Inc (Security Division)
07.2013 - Current
Bachelor of Science - Aviation Management And Operations
Metropolitan State University of Denver
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