Falynn Zamora
San Jose,CA
Summary
Results-driven Operations and Project Management professional with a strong background in optimizing workflows and enhancing project delivery in fast-paced environments. Expert in resource management and cross-functional coordination, consistently building scalable structures that empower teams. Recognized for providing clarity and solutions in challenging situations, fostering collaboration with project teams and business leaders.
Overview
24
24
years of professional experience
Work History
Operations Specialist / RMO Coordinator / Project Manager
Ondaro / Cask
10.2020 - Current
- Lead all project initiation for the U.S. business unit, ensuring accuracy for all business teams, in scope, setup, compliance, and downstream readiness.
- Serve as the primary resource management partner, aligning staffing across multiple practices, balancing capacity, and resolving conflicts quickly.
- Support deal reviews, scope validation, revenue planning, and operational readiness for all incoming engagements.
- Conduct risk identification, escalation, and issue resolution across internal operations and delivery teams.
- Developed and refined pre-engagement workflows, enhancing consistency and minimizing setup errors.
- Led updates to investment request flows, project closure workflows, and feedback-loop processes.
- Led Smartsheet evaluation and business justification efforts, implementing Smartsheet as both an internal project management tool and external client portal.
- Manage all PMO/EMO templates, documentation, and the internal knowledge base.
- Train new project management resources across the U.S. and Brazil, created async training resources and operational enablement materials.
- Mentor new hires, providing operational, procedural, and system support.
- Facilitate ongoing operational governance (Mini Ops teams and projects, Supported Delivery Governance).
- Strengthen collaboration between Delivery, Sales, Practice Leads, and Operations to ensure alignment.
- Maintained continuity of resource planning through major organizational challenges including staff reductions and federal shutdown impacts.
- Automated reporting processes, enhancing visibility into operational metrics.
- Established standardized workflows that improved project readiness and reduced administrative friction.
Project Coordinator
RedRock Security and Cabling
01.2020 - 10.2020
- Managed project milestones, schedules, and material tracking to ensure timely delivery of project components.
- Led project and issue management meetings to maintain timelines and address obstacles.
- Coordinated permits, change orders, and accounting documentation to facilitate compliance and project continuity.
- Created purchase orders, subcontractor agreements, and job-related documentation to support project execution.
- Supported Project Managers and Division Managers with day‑to‑day operations.
Project Coordinator
MP Nexlevel of California
07.2018 - 06.2020
- Managed project development from initiation through completion.
- Supported Project Manager and Regional Manager in project execution and coordination.
- Coordinated consultants and subcontractors, ensuring project scope alignment and completion of locate ticket processes.
- Managed procurement needs, project schedules, and progress reporting.
- Enhanced project execution practices and operational tools to improve workflow efficiency.
Permit Supervisor / Permit Coordinator
CableCom LLC
01.2016 - 06.2018
- Supervised permit coordinators and contractors to ensure timely support for telecom construction projects.
- Managed relationships with municipalities and joint pole/structure owners to facilitate efficient project approvals.
- Ensured compliance with city conditions and tracked open and pending permits.
- Coordinated field inspections and approvals, ensuring compliance with construction documentation requirements.
- Delivered permit applications and materials to municipal agencies to secure approvals.
Fire Alarm Service Supervisor
RFI Communications and Security
01.2013 - 05.2016
- Oversaw execution of service projects, managing billing, scheduling, and customer communication to enhance service delivery.
- Ensured profitability and customer satisfaction through timely project completion.
- Led team of service coordinators and field technicians to streamline service operations.
Fire Installations Administrator
RFI Communications and Security
10.2010 - 01.2013
- Performed cost analysis and budget forecasting to assess project profitability.
- Coordinated daily project operations, maintained documentation, and scheduled activities.
- Managed daily administrative operations for communication and security services.
- Coordinated schedules and appointments for team members and clients.
- Maintained accurate records and files for compliance and reporting purposes.
Service Coordinator
RFI Communications and Security
02.2004 - 10.2010
Alarm Dispatcher
RFI Communications and Security
08.2002 - 02.2004
Skills
- Smartsheet
- Microsoft Office Suite
- Microsoft AX
- Timberline
- Project management
- Data Analysis
- MasterMind Business & Monitoring
- Quality Control
Timeline
Operations Specialist / RMO Coordinator / Project Manager
Ondaro / Cask
10.2020 - Current
Project Coordinator
RedRock Security and Cabling
01.2020 - 10.2020
Project Coordinator
MP Nexlevel of California
07.2018 - 06.2020
Permit Supervisor / Permit Coordinator
CableCom LLC
01.2016 - 06.2018
Fire Alarm Service Supervisor
RFI Communications and Security
01.2013 - 05.2016
Fire Installations Administrator
RFI Communications and Security
10.2010 - 01.2013
Service Coordinator
RFI Communications and Security
02.2004 - 10.2010
Alarm Dispatcher
RFI Communications and Security
08.2002 - 02.2004