LaShon Holland
Skokie,IL
Summary
Resourceful and results-driven Operations & Project Manager with 15 years of experience in optimizing business operations, implementing cost-reduction strategies, and driving change efforts. Expertise in supervising high-performance teams, managing projects, and pursuing business development opportunities.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Project Manager / Operations Manager
Aon
09.2016 - 11.2023
- Successfully supported launch of $25M technology platform, yielding over $45M in efficiency and compliance savings and enhancing client satisfaction
- Managed diverse team of 15 colleagues to develop processes and technology supporting new business quoting in alignment with Aon’s Environmental Sustainability priority
- Orchestrated six Lean Six Sigma Kaizen events involving groups of 10-15 colleagues, resulting in substantial cost or efficiency savings ranging from 10% to 20% per event
- Contributed to successful setup of Aon Client Services Canada service center by leading pilot strategy and implementing an innovative service model
- Led regular meetings, maintaining clear and continuous lines of communication to drive process excellence and innovation.
Associate Director, Training & Career Development
Aon
01.2009 - 09.2016
- Led a team of 6 training professionals responsible for designing, developing, and delivering training programs for over 1,000 colleagues annually
- Delivered process training across 35 US offices, successfully training over 500 colleagues within a year, fostering strong relationships, and improving the quality of submissions to carriers
- Executed testing and deployment of new IT platform over two months in Delhi, India, while also reviewing new hire training and onboarding procedures for offshore training teams
- Developed renewal process curriculum, training over 300 Client Service Specialists and introducing process training scorecards for leadership insights
- Cultivated high-performance culture through change management, fostering interdisciplinary collaboration, and engaging internal clients and departments.
Education
Bachelor of Arts in Communication -
Augustana College
Rock IslandSkills
Communication Skills
Certification
Producer, Fire & Casualty License | Illinois
Timeline
Project Manager / Operations Manager
Aon
09.2016 - 11.2023
Associate Director, Training & Career Development
Aon
01.2009 - 09.2016
Bachelor of Arts in Communication -
Augustana College