Elani Buie
Summerville,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Ecommerce Shipping and Receiving
Charleston Coffee Roasters
2022.07 - 2024.07
- Maintained anywhere from 40 to 240 orders a day depending on the season.
- Operated lift trucks, and hand trucks to move items around warehouse.
- Pulled, verified, and packaged items for shipment.
- Conducted monthly inventory to ensure adequate supplies were available for each job assignment.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Providing training and guidance to new hires as well as current employees to improve overall performance.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Reduced shipping errors by implementing a comprehensive quality assurance program.
- Reduced clients complaints by addressing concerns promptly and implementing corrective actions when necessary
- Enhanced accuracy of stock levels with introduction of cycle counting program, minimizing discrepancies.
Lead Professional House Cleaner
Kj's Sparkle And Shine
2021.07 - 2022.07
- Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
- Trained new hires on company procedures, ensuring consistent quality across all team members.
- Maintained clean, safe, and healthy environment through proper use of cleaning products and equipment.
- Ensured adherence to safety guidelines during all aspects of cleaning process, reducing accidents and injuries among staff members.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills.
- Established welcoming, trustworthy bond with my team to ensure they could always come to me with problems or concerns involving work.
Leader
Subway
2020.10 - 2021.06
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on polite customer service and assigned duties.
- Oversaw day-to-day activities of 4 employees in the food establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
Education
Associate of Business Administration And Marketing - Business Administration And Management
Trident Tech
Summerville, SC09.2025
High School Diploma -
Blacksburg High School
Blacksburg, SC06.2011
Skills
- Customer Service
- Warehouse Operations
- Order Fulfillment
- Lean principles
- Inventory Management
- Data Entry
- Team Collaboration
- Mentoring and training
Timeline
Ecommerce Shipping and Receiving
Charleston Coffee Roasters
2022.07 - 2024.07
Lead Professional House Cleaner
Kj's Sparkle And Shine
2021.07 - 2022.07
Leader
Subway
2020.10 - 2021.06
Associate of Business Administration And Marketing - Business Administration And Management
Trident Tech
High School Diploma -
Blacksburg High School
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