Elantra Smith
Preferred Health Choice
Glendale,AZ
15
years of professional experience
Compassionate healthcare professional delivering quality caregiving services focused on client comfort and safety. Expertise in personal care and emotional support, with a strong track record of collaborating with healthcare teams to meet diverse client needs. Experienced in managing comprehensive care plans and building trust with clients and families.
Work History
Caregiver
1 Year 11 Months- Coordinate daily activities and goal-oriented sessions to empower adults in their personal development.
- Executed hygiene care tasks, ensuring adherence to safety and sanitation standards.
- Coordinated safe travel arrangements for members to guarantee their return home.
- Achieved improved client satisfaction through effective management of feeding protocols. Facilitated optimal nutrition delivery, positively impacting overall health outcomes. Enhanced feeding efficiency, contributing to higher quality of care.
- Monitored team activities and implemented safety measures to protect all members.
- Provided compassionate care and support to clients, enhancing overall well-being.
Caregiver
5 Years 8 Months- Monitoring over clients through throughout the day.
- Ensured clients received prescribed medications Meal prep for the clients, assist with toileting, changing and bedtime.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Developed personalized care plans in collaboration with medical teams.
- Monitored patients' health conditions, documenting changes for healthcare teams.
CALL CENTER REPRESENTATIVE
4 Years 2 Months- Cultivated relationships with customers by delivering tailored presentations of dish products and services, influencing purchasing decisions.
- Pursued opportunities for professional growth while implementing effective time management practices in sales roles.
- Showcased ability to navigate obstacles effectively, ensuring alignment with long-term aspirations.
- Established and maintained effective communication with clients to ensure satisfaction and address needs.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Facilitated the transposition of customer information, focusing on demographic and billing elements, to support efficient record-keeping.
- Achieved high customer satisfaction levels through attentive listening and proactive resolution of queries. Enhanced customer experiences by addressing needs swiftly and effectively, resulting in positive feedback.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
High school diploma
Skills
Compassionate care
Time management
Multitasking and organization
Problem-solving
Customer service
Team collaboration
Documentation skills
Respectful and compassionate
Section name
- Willing to relocate anywhere
- Authorized to work in the US for any employer
Timeline
Caregiver
Preferred Health Choice
09.2024 - CurrentRead More
Caregiver
Arizona MENTOR
01.2017 - 09.2022Read More
CALL CENTER REPRESENTATIVE
DISH NETWORK
01.2012 - 03.2016Read More
Glendale high
High school diploma
Read More