Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Languages
Affiliations
References
Timeline
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Elara Coppin

Riverview,USA

Summary

Dynamic Fulfillment Expert with a proven track record at Target, recognized for achieving 98% deadline compliance and enhancing order processing efficiency by 20%. Skilled in inventory management and employee training, I excel in team collaboration and customer service, ensuring high-quality standards and positive guest experiences.

Overview

8
8
years of professional experience

Work History

Fulfillment Expert

Target
Riverview, FL
07.2021 - Current
  • Accurately picked and processed an average of 100+ online orders per shift, meeting 98% of deadline targets.
  • Assisted in-store guests with locating products, resolving over 50 out-of-stock issues weekly, to ensure positive guest experiences.
  • Collaborated with sales floor teams to streamline order flow, reducing order processing time by 20%.
  • Utilized handheld systems (e.g., Zebra TC52) to efficiently track inventory and update digital workflows, improving accuracy by 15%.
  • Maintained 99% stock accuracy and adhered to high-quality packaging standards, resulting in fewer customer complaints about order errors.
  • Trained new employees regarding warehouse procedures and standards.
  • Tracked inventories and input equipment counts into warehouse databases.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.

Customer Service Expert

Nordstrom
09.2017 - 07.2021
  • Delivered exceptional service to over 50 guests daily at the point of sale and via phone, achieving a 95% customer satisfaction rating.
  • Processed over 100 transactions, returns, and exchanges per shift, with a 98% accuracy rate.
  • Assisted with daily floor restocking, maintaining presentation standards across three departments to ensure a consistent guest experience.
  • Resolved guest complaints within 10 minutes on average, maintaining high customer retention, and positive brand perception.
  • Operated a multi-line phone system and scheduled fitting appointments when needed.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Education

Associate of Arts - Business Administration And Management

Hillsborough Community College
Tampa, FL
12-2025

Bachelor of Arts - Business

Southern New Hampshire University
Manchester, NH

High School Diploma -

Newberry High School
Newberry, FL
06.2015

Skills

  • Communication Skills
  • Team collaboration
  • Employee training
  • Customer service
  • Time Management
  • Microsoft Office
  • Inventory management
  • Order processing
  • Logistics planning
  • Shipping coordination
  • Workplace organization
  • Warehouse safety
  • Packing accuracy
  • Safety compliance
  • Quality control
  • RFID scanning
  • Inventory error correction
  • Work order processing
  • Attention to detail

Personal Information

Work Permit: Authorized to work in the US for any employer

Accomplishments

  • Fulfillment Team Member of the Month in July 2024 for the District

Languages

English
Native/ Bilingual

Affiliations

  • Travel Enthusiast
  • Book Lover
  • Watching Movies with my Fiance

References

References available upon request.

Timeline

Fulfillment Expert

Target
07.2021 - Current

Customer Service Expert

Nordstrom
09.2017 - 07.2021

Associate of Arts - Business Administration And Management

Hillsborough Community College

Bachelor of Arts - Business

Southern New Hampshire University

High School Diploma -

Newberry High School

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Elara Coppin