Elayja A Brown
Spectrum Security Services
Victorville,CA
1
Certification
9
years of professional experience
Fully Capable hard working individual with 8+ years experience in customer service, security and administrative support. Demonstrated ability to build positive working relationships, communicate effectively with diverse populations. Seeking a challenging federal position where I can apply my experience
and utilize my strong organizational skills, and achieve goals of a company that focuses on customer satisfaction and ability to work well with people, and contribute to the success of the agency through integrity, accountability and dedication to public service, which will allow me to grow professionally.
Work History
Homeland Security/Detention Officer
7 Months- Work in collaboration with the U.S. Border Patrol and Immigration and Custom Enforcement during joint enforcement operations by maintaining the secure custody, supervision, transportation in support of national security objectives.
- Executed migrants processing procedures, including booking, biometric fingerprinting, photographs, security searches, property inventory, and documentation in accordance with federal policies and established procedures.
- Maintain, safeguard, organize sensitive and confidential records of migrants including passports, birth certificates, identification documents, legal paperwork and detainee files while ensuring compliance with policy and chain-of-custody requirements and privacy regulations.
- Coordinate secure transportation of detainees to federal detention facilities, court appearances while maintaining constant accountability and safety.
- Conduct facility compliance inspections to verify adherence to security policies, operational procedures, and documentation requirements, identifying and reporting discrepancies when necessary.
Security Guard
3 Years 2 Months- Conducted routine and random security patrols of county buildings and industrial facilities to prevent theft, vandalism, unauthorized entry and other security violations.
- Monitored surveillance systems, alarm systems and security equipment to identify suspicious activity, safety hazards and policy violations.
- Prepared detailed incident reports, daily activity reports, and written documentation describing observations, investigations and actions taken for management and client to review.
- Responded promptly to alarms, emergencies, disturbances, and security incidents, taking appropriate actions to protect personnel property and assets.
- Operated security screening stations at main entrances, including bag checks and visitor access monitoring, to maintain safety and compliance.
Direct Care Professional
4 Months- Provided direct care and supervision to children diagnosed with autism and developmental disabilities, in a residential care setting
- Assisted with activities of daily living, including personal hygiene, grooming, feeding, mobility assistance and observation of medical conditions, documenting concerns and reporting changes to supervisors.
- Demonstrated compassion and strong interpersonal skills, including empathy, patience, and understanding, while supporting individuals with developmental disabilities.
- Maintained accurate records and communicated effectively with family members, supervisors and health care professionals regarding participant progress and daily activities.
- Facilitated structured small group activities for youth ages 8–13 diagnosed with attention disorders, anxiety, and depression to promote social interactions, communication and life skills.
Cashier
1 Year 11 Months- Processed cash, credit and electronic transactions accurately while balancing cash drawers and maintaining accountability for financial transactions
- Maintained inventory by stocking merchandise, organizing products and notifying management of low inventory levels.
- Delivered professional customer service by assisting customers, answering questions, resolving concerns and providing product information.
- Worked effectively in a fast past environment while managing multiple responsibilities with attention to detail and accuracy.
Receptionist
1 Year 2 Months- Delivered exponential customer service by proactively engaging clients and ensuring a positive front desk experience.
- Managed a volume of incoming calls, appointment scheduling and in personal inquiries in a fast-paced environment.
- Resolved customer concerns efficiently by identifying approach solutions within established time frames.
- Maintained clear, professional communication with clients, barbers and management across diverse backgrounds.
- Promoting a positive, welcoming, and safe atmosphere within the facility that encouraged repeat business and customer satisfaction.
Sales Associate
2 Years 1 Month- Assisted customers with purchases, questions and complaint resolutions
- Assisted with training new employees on customer service expectations, store procedures and daily operations.
- Responsible for stocking merchandise rotated inventory, monitored product expiration dates and maintained organized displays to ensure product availability and safety.
- Maintained a clean, organized a safe retail environment while complying with company policies and loss prevention procedures.
Education
High School Diploma
Skills
Communication
Problem solving
Relationship building
Proven leadership and organizational skills within a variety of teams and groups
POS Knowledge
Learn Quickly
Attention to detail
Adaptability
Time Management
Integrity
Certification
- First Aid/CPR/AED
- Pepper Spray
- Firearm
LANGUAGES
Fluent in English
Timeline
Homeland Security/Detention Officer
Spectrum Security Services
12.2025 - CurrentRead More
Direct Care Professional
Kindhearted’s Small Family Home
04.2023 - 08.2023Read More
Security Guard
Allied Universal Security Service
10.2022 - 12.2025Read More
Receptionist
Signature Barbering
09.2020 - 11.2021Read More
Cashier
Clipper Guys
02.2020 - 01.2022Read More
Sales Associate
Walgreens
10.2017 - 11.2019Read More
Silverado High School
High School Diploma
Read More
AWARDS
Employee of the month, Honor Roll G.P.A 4.0
Employee of the month
Recognized for consistently demonstrating professionalism, exceptional reliability, strong attention to detail excellent customer service and the ability to respond effectively to security incidents while enforcing site policies and procedures. Consistently maintained a high standard of integrity, teamwork, and accountability while supporting daily security operations and ensuring safety of clients, visitors and property.