Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elayne Kukkola

Katy,Texas

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

18
18
years of professional experience

Work History

Nurse Assistant

Waiting to write state test
Katy, Texas
12.2023 - Current
  • Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
  • Performed vital signs checks such as blood pressure and temperature readings for patients.
  • Answered call lights promptly and responded to requests from patients in a timely manner.
  • Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
  • Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.
  • Reported any changes in patient condition immediately to the RN or physician on duty.
  • Utilized appropriate body mechanics when lifting or transferring patients from one area to another.
  • Cleaned up spills quickly using proper safety precautions while wearing protective gear when necessary.

Customer Service and Internal Sales Manager

Bearings2000
Johannesburg, South Africa
10.2018 - 07.2019
  • Developed and implemented effective sales strategies to increase customer base and maximize revenue.
  • Analyzed market trends, identified potential customers and developed relationships with key clients.
  • Conducted regular meetings with sales team to review performance, discuss challenges, and set goals.
  • Collaborated other department heads to create internal audits and warehouse regional audits.
  • Internal sales Training.
  • Creating and updating Job descriptions
  • Overtime scheduling and managing
  • Returns and discount of product management.
  • Onboarding of new internal sales team members.
  • Interviewing potential candidates.
  • Managing customer issues and repairing relationships with Directors assistance.
  • Implementing intern program.

Team Leader

Bearings2000
Johannesburg, South Africa
01.2017 - 04.2017
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Create department strategy to ensure smooth day to day business.

Internal Sales Representative

Bearings2000
Johannesburg, South Africa
10.2016 - 01.2017
  • Developed and maintained customer relationships through regular contact and follow-up.
  • Provided product advice to customers based on their needs and preferences.
  • Performed market research to identify potential sales opportunities.
  • Conducted outbound calls to introduce products and services and generate sales leads.

Order Processor

ABB South Africa
Johannesburg, South Africa
01.2014 - 12.2016
  • Reviewed customer orders to ensure accuracy of product, quantity and pricing.
  • Created purchase orders for suppliers based on customer requirements.
  • Resolved discrepancies in order processing by coordinating with customers and vendors.
  • Maintained database of customer orders, tracking progress from receipt through delivery.

Personal Assistant

ABB South Africa
Johannesburg, South AFrica
01.2011 - 12.2015
  • Performed calendar management and scheduling of appointments for the executive.
  • Organized travel arrangements, including flights, transportation, and accommodation.
  • Prepared documents such as reports, presentations, agendas, and correspondence.
  • Provided administrative support to the executive team by conducting research and preparing statistical reports.

Cashier

Young Designers Emporium
Johannesburg, South Africa
01.2006 - 12.2010
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Education

Some College (No Degree) - Nurse Aide

Texas Health School
Houston, TX
12-2023

High School Diploma -

Dawnview High School
Johannesburg, MI
12.2007

Some College (No Degree) -

Innovative Software Consultants
Call Centre Certificate
01.2006

Some College (No Degree) - L2 Marketing

Ekurhuleni West College
Johannesburg South Africa

Skills

  • Goal Attainment
  • Strategic Planning
  • Process Improvements
  • Staff Development
  • Detail Orientated
  • Territory Management
  • Customer Portfolio Management
  • Sales Reporting
  • Contract Management
  • New Hire Onboarding
  • Customer Service
  • Time Management
  • Appointment Scheduling
  • Sales Plan Implementation
  • Customer Complaint Resolution
  • Customer Order Management
  • Staff Training and Development
  • Rapport and Relationship Building
  • Performance Evaluations
  • Decision-Making
  • Goal Setting and Achievement
  • Discount Rate Requirements
  • Verbal and Written Communication
  • Operating Procedures and Policies
  • Sales Program Coordination
  • Employee Retention
  • Sales Quota Management
  • Document Management
  • Team Recruiting and Onboarding
  • Sales Tracking
  • Team Building and Leadership

Timeline

Nurse Assistant

Waiting to write state test
12.2023 - Current

Customer Service and Internal Sales Manager

Bearings2000
10.2018 - 07.2019

Team Leader

Bearings2000
01.2017 - 04.2017

Internal Sales Representative

Bearings2000
10.2016 - 01.2017

Order Processor

ABB South Africa
01.2014 - 12.2016

Personal Assistant

ABB South Africa
01.2011 - 12.2015

Cashier

Young Designers Emporium
01.2006 - 12.2010

Some College (No Degree) - Nurse Aide

Texas Health School

High School Diploma -

Dawnview High School

Some College (No Degree) -

Innovative Software Consultants

Some College (No Degree) - L2 Marketing

Ekurhuleni West College

Similar Profiles

CREATE PROFILE
Elayne Kukkola