Elbanny Martinez
Township of Hamilton,USA
Summary
Hardworking Worker known for high productivity and efficient task completion. Possess specialized skills in time management, quality control, and safety compliance. Excel in teamwork, communication, and adaptability, ensuring smooth operation and project success.
Overview
20
20
years of professional experience
Work History
Lead Case Worker
Mount Carmel Guild
Trenton, NJ
02.2025 - Current
- Assumes a leadership role in daily food pantry operations, acting as point of contact for staff and volunteers
- Provide support and guidance to case workers, aides, and volunteers within the program.
- Direct and oversee the routine operations of the Community Support program.
- Take the lead in managing pantry volunteers and organizing their activities.
- Assess client needs and determine their eligibility for services.
- Design, implement, and monitor individualized program plans for clients.
- Counsel and assist individuals and families in accessing needed resources.
- Maintain accurate client records, including progress notes, data entry, activity reports, and logs.
- Respond to and fulfill requests for utility and rental assistance.
- Assist clients in accessing additional services, such as job training or medical care.
- Assists in coordinating outreach activities to expand program visibility and participation.
- Network with community providers to secure additional resources for clients.
- Assist in food ordering and inventory management, including tracking and stocking food and supplies.
- Help implement special programs, such as Thanksgiving, Christmas initiatives, and monthly food distributions (e.g., Commodity Supplemental Food Program).
- Perform other tasks as necessary to ensure the effective functioning of the Community Support program.
Inside Sales Representative
Awisco Welding Supply
Bronx, NY
01.2021 - 04.2024
- Assist customers with products and handle sales via email and/or phone calls. Data entry.
- Maintain/Merchandise showroom
- Contact vendors to obtain technical support or product information
- Build relationships with customers to ensure customer loyalty and repeat business
- Attend vendor/manufacturer training courses
- Train team members when necessary
- Open and close the warehouse and process all daily paperwork.
- Ability to manage difficult customer situations with professionalism and courtesy.
- Evaluates the profitability of a product and develops methods to its sales
- Demonstrates accuracy and thoroughness in all aspects of the job
- Ability to adapt to a changing work environment
- Helped prepare truck routes and dispatched the branch drivers
- Made sure all deliveries are on the correct truck and contacted the customer and/or driver of any changes.
Jewelry Specialist
Aurate New York
New York, NY
09.2019 - 03.2020
- Quality Control by checking all jewelry pieces to make sure they were properly polished if not polish them and shine them myself. Add them to inventory.
- Pick items and pack them to ship for the customers.
- Send pieces to local jewelers for repairs.
- Order whatever was needed in the store.
Lead Teller/Manager
Pay-o-Matic
Bronx, NY
04.2017 - 01.2018
- Assisted customers throughout the in-store purchasing process in a courteous and friendly manner.
- Handled various accounting transactions.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Maintained friendly and professional customer interactions.
- Make sure everything was priced and labeled.
Cashier/Customer Service Representative
BJ's Wholesale Club Inc
Bronx, NY
04.2015 - 09.2016
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Supported loss prevention targets with proactive actions such as scanning shopping carts and monitoring customer behaviors.
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
- Counted cash in the register drawer to balance the register at the beginning and end of shift.
Customer Service Representative
Central Parking System
Bronx, NY
03.2014 - 06.2014
- Promoted available products and services to customers during service, account management and order calls.
- Handled a diverse range of customer service, operational and administrative requirements daily.
- Worked with management to propose and implement proactive customer service solutions.
Case Manager
Prospect Park Senior Citizen Home
Brooklyn, NY
02.2011 - 03.2014
- Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
- Handle case assignments, draft service plans, review case progress and determine case closure
- Help clients achieve wellness and autonomy
- Facilitate multiple care aspects (case coordination, information sharing, etc)
- Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
- Develop effective working relations and cooperate with medical team throughout the entire case management process
- Arrange abeyances with social services, health and governmental agencies
- Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction
- Record cases information, complete accurately all necessary forms and produce statistical reports
- Promote quality and cost-effective interventions and outcomes
- Assess and address motivational and psychosocial issues
- Adhere to professional standards as outlined by protocols, rules and regulations
Front Desk Receptionist Administrator
Vector's Telemarketing
Brooklyn, NY
03.2008 - 11.2010
- Ordered all office supplies including ink cartridges, toner and paper.
- Managed office supplies, vendors, organization and upkeep.
- Managed multi-line telephone system and greeted claimants during office visits.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
Shift Manager
McDonald’s
Brooklyn, NY
06.2006 - 07.2008
- Managed schedules, accepted time off requests and found coverage when shifts were short.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours and inventory movements.
- Referred unresolved customer grievances to designated departments for further investigation.
- Followed merchandising guidelines to present visually appealing displays.
Education
High School Diploma -
Performing Arts And Technology High School
Brooklyn, NY 09.2007 - 07/2010
Skills
- Inside Sales
- Problem Solving and Management Solutions
- Data entry
- Case management
- Inventory management
- Effective communication
- Team leadership
Languages
Spanish, Fluent
Timeline
Lead Case Worker
Mount Carmel Guild
02.2025 - Current
Inside Sales Representative
Awisco Welding Supply
01.2021 - 04.2024
Jewelry Specialist
Aurate New York
09.2019 - 03.2020
Lead Teller/Manager
Pay-o-Matic
04.2017 - 01.2018
Cashier/Customer Service Representative
BJ's Wholesale Club Inc
04.2015 - 09.2016
Customer Service Representative
Central Parking System
03.2014 - 06.2014
Case Manager
Prospect Park Senior Citizen Home
02.2011 - 03.2014
Front Desk Receptionist Administrator
Vector's Telemarketing
03.2008 - 11.2010
High School Diploma -
Performing Arts And Technology High School
09.2007 - 07/2010
Shift Manager
McDonald’s
06.2006 - 07.2008