Elizabeth Sousa
South Bound Brook,NJ
Summary
Seeking the opportunity to secure a position in the Personal Lines Department of a reputable Insurance Agency/Company. A role as an exceptional Customer Service Representative where my knowledge and skill set will support and help reach and exceed the goals of the organization.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Food Service Worker
Pomptonian Food Service
South Bound Brook, USA
03.2025 - Current
- Provide friendly and efficient service to customers, ensuring a positive dining experience.
- Process payments accurately using cash register.
- Upsell menu items to increase sales.
- Maintain a clean and organized customer service area.
- Prepare food items according to recipes and quality standards, including sandwiches, salads, and beverages.
- Operate kitchen equipment safely and efficiently, such as slicers and ovens.
- Ensure proper food handling and storage procedures to maintain food safety and prevent spoilage.
- Maintain a clean and organized work station in the kitchen and food preparation areas.
- Assist cooks with food preparation tasks as needed.
- Portion food items accurately to control costs and ensure consistency.
- Assemble and serve food orders accurately and attractively.
- Monitor food temperatures to ensure safety and quality.
- Replenish food and beverage supplies as needed.
- Wash dishes, utensils, and kitchen equipment according to hygiene standards.
- Empty trash and recycling bins and maintain proper waste disposal procedures.
- Stock and organize cleaning supplies.
- Report any maintenance issues or safety hazards to supervisor.
- Collaborate effectively with team members to ensure smooth and efficient service.
- Follow all company policies and procedures.
- Assist with inventory management and restocking supplies.
- Adhere to health and safety regulations at all times.
- Demonstrate punctuality and reliability in work attendance.
- Willingly assist with various tasks as needed to support team goals.
- Participate in staff meetings and training sessions.
Outreach Specialist - Remote
Mindlance, Inc./Elevance Health
Iselin, USA
06.2021 - 08.2023
- Initiating outbound calls and accepting incoming calls to update Medicaid member cases within the specified guidelines of the outreach efforts.
- Extensive experience in providing exceptional service as an Outreach Specialist and maintaining a high level of Professionalism with Clients and Company Representatives while working to establish positive working relationships.
- Assist regarding issues relating to the content or interpretation of benefits, policies and procedures.
- Proficient in using MS Office applications with some knowledge of Medical terminology.
- Ability to adapt to change, able to de-escalate callers, Call Center and Customer Service experience.
Customer Service Representative - Temporary Remote
The Jacobson Group/Chubb Insurance
Whitehouse Station, USA
11.2020 - 06.2021
- Process property and casualty insurance policy cancellations per assigned workload in SharePoint.
- Maintain a high level of Professionalism with Clients and Company Representatives while working to establish positive working relationships.
Telephone Interviewer
Central Marketing, Inc
New York, USA
09.2018 - 12.2019
- Conduct political surveys nationwide on the telephone.
Customer Service Representative
Tango Insurance Agency
Linden, USA
10.2013 - 09.2018
- Provide informed, friendly Customer Service to Insureds in-person and on telephone.
- Process New Business, Renewals, Endorsement and Cancellations for Personal Lines transactions.
- Actively work with Producers to better assist the Insureds.
- Input all relevant Policy information using Data Entry.
Licensed Producer
Gary's Insurance Agency, LLC
Linden, USA
02.2010 - 10.2013
- Maintain a high level of Professionalism with Clients and Company Representatives while working to establish positive working relationships.
- Manage active Accounts to maximize their potential by reviewing and anticipating Insured's future Insurance needs.
- Provide exceptional Customer Service to Insureds.
- Bind Personal Automobile Insurance policies.
- Process Endorsements and remit payments to Insurance companies.
Customer Service Representative
Ameritile & Stone Company (Self-employed)
Linden, USA
06.2006 - 02.2010
- Develop New Business through Marketing and Referrals.
- Scheduled appointments to discuss job details with customers.
- Process Job Bids and Proposals.
- Invoice and Bill Customers.
Customer Service Representative
T. E. Freuler Agency, Inc
Kearny, USA
11.2005 - 05.2006
- Greet prospective Insureds and gather information to process Quotes.
- Process Payments from Insureds.
- Send out Payment Reminder letters to Insureds.
- Answer telephone inquiries from current and prospective Insureds.
- Contact Insurance Companies' Underwriting departments when necessary.
- Process Endorsements, issue ID cards and check new Policies for accuracy.
- Responsible for Agency's Literature and Product Specifications.
- Rectify Customer complaints.
- Follow up on Order status' and Sales leads.
Customer Service/Inside Sales Representative
Ohaus Corporation
Pine Brook, USA
12.2000 - 10.2005
- Develop New Business.
- Handle inbound and outbound telephone calls.
- Responsible for Order Entry-Returned Goods and Credits to Customer Accounts.
- Manage Regional Dealer Orders to insure Product availability.
- Expediting and Back Order handling.
- Handle Customer inquiries.
- Product Selection, Dealer referrals, Pricing and availability.
Education
High School -
Harrison High School
Harrison, NJSkills
- Order Entry
- Financial services
- Customer service
- Marketing
- Salesforce
- CRM software
- Clerical experience
- Conflict management
- Pricing
- Outbound Sales
- Customer Care
- Cash handling
- Sales
- Windows
- Microsoft Word
- Data entry
- HIPAA
- Microsoft Office
- Microsoft SharePoint
- Sales Experience
- Underwriting
- Microsoft Outlook
- Upselling
- Analysis skills
- Communication skills
- Typing
- Account management
- Microsoft Excel
- Research
- SharePoint
- CSR
- Insurance Sales
- Organizational skills
- Technical support
- Customer support
- Inside Sales
- Phone etiquette
- Inside sales
- Computer skills
- VPN
Certification
- Property & Casualty License, 02/01/09, Present
- Personal Lines License
- Insurance Producer License
Timeline
Food Service Worker
Pomptonian Food Service
03.2025 - Current
Outreach Specialist - Remote
Mindlance, Inc./Elevance Health
06.2021 - 08.2023
Customer Service Representative - Temporary Remote
The Jacobson Group/Chubb Insurance
11.2020 - 06.2021
Telephone Interviewer
Central Marketing, Inc
09.2018 - 12.2019
Customer Service Representative
Tango Insurance Agency
10.2013 - 09.2018
Licensed Producer
Gary's Insurance Agency, LLC
02.2010 - 10.2013
Customer Service Representative
Ameritile & Stone Company (Self-employed)
06.2006 - 02.2010
Customer Service Representative
T. E. Freuler Agency, Inc
11.2005 - 05.2006
Customer Service/Inside Sales Representative
Ohaus Corporation
12.2000 - 10.2005
High School -
Harrison High School