Summary
Overview
Work History
Education
Skills
References
Skills Certifications Training
Timeline
Generic

Elbert D. Dixon, Jr.

Zachary,USA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Service Manager

EquipmentShare
Baton Rouge, LA
08.2024 - Current
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Established key performance indicators (KPIs) for the service team to measure success and productivity.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Resolved customer complaints in a timely manner.

Lead HVAC Engineer

CBRE
Baton Rouge, LA
02.2020 - 08.2024
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Delegated work to staff, setting priorities and goals.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Assigned work and monitored performance of project personnel.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Reviewed completed work to verify consistency, quality, and conformance.

HVAC Technician

CBRE
Baton Rouge, LA
04.2020 - 02.2021
  • Maintain, operate, and repairs HVAC systems
  • Inspect building HVAC and plumbing systems
  • Comply and adhere with all applicable codes, regulations, government agency and company directives related to building operations and work safety
  • Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
  • Provided customers with information about new technologies available for their heating and cooling system upgrades.

Diesel Technician

Sunbelt Rentals
Baton Rouge, LA
01.2017 - 10.2020
  • Service technician
  • Serviced generators, compressors, AC units
  • Performed on site service calls to businesses during and after hours
  • Completed standard inspections to assess wear and damage to rental equipment.

Shop Manager

First Student
Baton Rouge, LA
08.2015 - 07.2017
  • Managed 5+ employees
  • Serviced and maintained all bus operations
  • Approved and ordered part supplies
  • Monitored daily bus logs

Diesel Technician

Ferrara Fire Apparatus
Holden, LA
11.2012 - 05.2015
  • Installed Cummins ISL series motors
  • Installed AC/Heat units in fire apparatus
  • Installed pumps and generators
  • Performed diagnostic tests on Cummins ISL series motors, AC units, and generator pumps
  • Performed troubleshooting and diagnostic procedures to locate the source of malfunctions.
  • Completed in-depth inspections of vehicle brakes, steering and other systems to check for safety and performance issues.

Diesel Technician

First Transit
Baton Rouge, LA
11.2011 - 12.2012
  • Serviced and maintained transit buses
  • Provided routine and preventive maintenance on transit buses with Cummins engines
  • Provided routine maintenance of the air break and electrical systems

Education

Copiah Lincoln Community College
Wesson, MS
05.2003

Skills

  • Osha 10 card certified
  • Class 'A' CDL license
  • Passenger vehicle endorsement
  • School bus endorsement
  • School bus operations training
  • Microsoft Office 2013
  • Diesel Technology
  • TWIC card certified
  • Safeland training
  • H2S training

References

Available upon request.

Skills Certifications Training

  • Osha 10 card certified
  • Class 'A' CDL license with passenger vehicle and school bus endorsement.
  • Completed training for school bus operations.
  • Experience in Microsoft Office 2013 and lower.
  • Experience in Diesel Technology.
  • TWIC card certified.
  • Safeland training
  • H2S training

Timeline

Service Manager

EquipmentShare
08.2024 - Current

HVAC Technician

CBRE
04.2020 - 02.2021

Lead HVAC Engineer

CBRE
02.2020 - 08.2024

Diesel Technician

Sunbelt Rentals
01.2017 - 10.2020

Shop Manager

First Student
08.2015 - 07.2017

Diesel Technician

Ferrara Fire Apparatus
11.2012 - 05.2015

Diesel Technician

First Transit
11.2011 - 12.2012

Copiah Lincoln Community College

Similar Profiles

CREATE PROFILE
Elbert D. Dixon, Jr.