ELBERT KELLY
Pointblank,TX
Summary
Customer-focused sales rep/manager with 20 years of experience leading outbound and inbound sales operations. Innovative leader with track record of developing and implementing creative new processes that meet client, customer and team needs. Dedicated to maximum sales and fundraising results with exceptionally engaged and loyal employees. Remote sales and face to face interaction. Proven sales track record. Business to business sales in person and over the phone.
Overview
14
14
years of professional experience
Work History
LDR Inbound and Outbound Sales
Intuit
Pointblank, TX
04.2022 - Current
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
- Conducted daily cold calls to sell products and services to potential customers.
- Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
- Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
Sales Manager
Southern Shred
Houston, TX
02.2017 - 04.2022
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Performed sales consultations and educated clients on products and services.
- Created and maintained sales environment to support business objectives.
- Achieved company growth and brand development through market expansion and sales.
- Analyzed business and sales targets using critical problem-solving skills.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
Store Manager
Mattress1
Humble, TX
02.2011 - 02.2017
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Education
Associate of Applied Science - Business Administration And Management
Houston Community College
Houston, TX05.2011
Certification For Accounting - Computerized Accounting
Texas School of Business
Houston, TX05.2004
Skills
- Consumer behavior
- Script use
- Product and service understanding
- Inbound and outbound calls
- Product understanding
- Performance-driven
- Skilled negotiator
- Computer skills
- Supervision & leadership
- Conflict resolution
- People skills
- Reliable & trustworthy
- Troubleshooting
Timeline
LDR Inbound and Outbound Sales
Intuit
04.2022 - Current
Sales Manager
Southern Shred
02.2017 - 04.2022
Store Manager
Mattress1
02.2011 - 02.2017
Associate of Applied Science - Business Administration And Management
Houston Community College
Certification For Accounting - Computerized Accounting
Texas School of Business
Similar Profiles
Jaclyn BoyceJaclyn Boyce
TurboTax Expert at IntuitTurboTax Expert at Intuit
Ashit GhoshAshit Ghosh
Sr. Mac OS Application Developer at IntuitSr. Mac OS Application Developer at Intuit
Lori CazenaveLori Cazenave
Seasonal Tax Preparer at IntuitSeasonal Tax Preparer at Intuit
Jennifer BrownJennifer Brown
Customer Success Tax Expert at IntuitCustomer Success Tax Expert at Intuit
Rene VasquezRene Vasquez
Payroll Coordinator at Marek Brothers SystemsPayroll Coordinator at Marek Brothers Systems