MELISSA E HUNTER
Wake Forest,NC
Overview
8
8
years of professional experience
Work History
Inbound Sales Representative
Spectrum
Morrisville, NC
07.2021 - 08.2023
- It is working for the company to provide a mode of customer service that will establish a rapport and create repeat business and increase revenue
- Educates financial advisors and consumers on product features and benefits
- Engages financial advisors and consumers to retain assets
- Uncovers routine sales opportunities and markets products and financial solutions
- Assists in gathering profile information from financial advisors and consumers
Amazon Sortation Associate
Amazon
Springfield, VA
08.2017 - 11.2019
- Scanning and inspecting merchandise and packages to ensure there are no damages and meet the given standards and customer expectations
- Abiding by Amazon’s internal procedural standards and regulations while also following and applying safety guidelines
- Sorting packages and inventory according to their intended locations and measurements
- Work collaboratively as part of a team in an energetic environment, sorting and handling packages and getting every order to the customer’s door.
Customer Service Specialist/ Insurance Benefits
Blue Shield of NC
06.2015 - 05.2017
- Call center point-of-contact team member responsible for customer satisfaction and retention of medical insurance subscribers; familiar with HIPAA and Privacy Act requirements
- Responsible for typing/merging, proofing for clarity, printing, and mailing correspondence
- Used written and verbal communication with external customers to furnish and request review information
- High volume inbound calls
- Managed customer accounts
- Prior Authorization
- Loading cases
- Data entry
Education
Master of Industrial and Organizational - Psychology
September 2023
Bachelor of Psychology - Child and Adolescent Studies, SNHU
August 10, 2017
Skills
- Exceptional oral and written communication skills
- Excellent self-starting skills
- Collaborator
- Proficient in
- Microsoft Office
- CDL Class B endorsement IP
- Active listening skills
- Customer service skills
- Interpersonal skills
- Leadership skills
- Management skills
- Critical thinking skills
- Time management skills
- Transferable skills
- Organizational skills
- Performance management skills
- Design effective research studies
- Data analysis and interpretation
- Program design
- Problem-solving
- Emotional intelligence
- Conflict resolution
- Workplace equality
- Consumer behavior
- Candidate Selection
- Recruitment
- Workplace Equality
Timeline
Inbound Sales Representative
Spectrum
07.2021 - 08.2023
Amazon Sortation Associate
Amazon
08.2017 - 11.2019
Customer Service Specialist/ Insurance Benefits
Blue Shield of NC
06.2015 - 05.2017