Crystal Teal
Jacksonville,FL
Summary
Detail-oriented professional with over two years of experience in data entry, customer service, and administrative roles. Skilled in high-volume processing, maintaining accuracy, and confidentiality. Proficient in various software platforms, with the ability to quickly adapt to new systems. Strong organizational skills, communication abilities, and a proven track record of meeting deadlines in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Inbound Sales Representative
Bernard BPO
Jacksonville, FL
01.2021 - 06.2022
- Managed customer accounts, including critical payment information, with attention to detail and confidentiality
- Processed high volumes of transactions in CRM systems, maintaining data integrity.
- Recognized with multiple Top Agent awards for exceptional performance and accuracy.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Processed payments, refunds and exchanges quickly and efficiently.
- Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
K12 Document Processing – Data Entry Specialist
GC Services
Jacksonville, FL
01.2019 - 01.2021
- Entered and maintained customer data with 95% accuracy across multiple billing and tracking platforms.
- Obtained scanned records and uploaded into company databases.
- Handled approximately 400 customer records daily while meeting compliance and regulatory standards.
- Conducted detailed reviews of collection reports and evaluated credit records for anomalies.
- Consistently met or exceeded quarterly performance metrics.
Education
High School Diploma -
Florida State College
Jacksonville, FL06-2016
Skills
- Typing Speed: 40 WPM with 95% accuracy
- Technical Skills: Proficient in Microsoft Office, CRM systems, QuickBooks, and Salesforce
- Core Skills: Exceptional attention to detail, confidentiality, multitasking, and prioritization
- Adaptability: Ability to thrive in fast-paced, high-volume environments
- High-volume call centers
- Customer relationship building
- CRM software
- Database entry
- Service solution development
- Data entry proficiency
- Product knowledge
- Data review
- Communication: Strong verbal and written communication skills
References
References available upon request.
Timeline
Inbound Sales Representative
Bernard BPO
01.2021 - 06.2022
K12 Document Processing – Data Entry Specialist
GC Services
01.2019 - 01.2021
High School Diploma -
Florida State College