Jessica Kayakone
Amarillo,TX
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Follow established safe work methods, procedures and safety precautions while performing all duties. Comfortable with interacting with diverse cultures, with an excellent work ethic. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inbound Call Center Sales Representative
AT&T
Amarillo , TX
08.2018 - 09.2019
- Achieved and exceeded individual sales conversion and revenue targets set by supervisors.
- Identified opportunities to upsell products when appropriate.
- Assessed customer needs, clarified information, researched every issue and provided solutions or alternatives.
- Built and sustained relationships with clients through effective communication techniques.
- Ensured excellent customer satisfaction through prompt assistance with product queries, efficient resolution of service issues, accurate handling of billing concerns, and effective troubleshooting of technical difficulties.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Followed up on sales leads through outbound calling.
- Provided timely feedback on customer concerns and issues.
- Recommended process improvements to enhance efficiency and productivity levels within the team.
Waitress/Bartender
Cassidy's Polo Club
Amarillo, Texas
07.2016 - 08.2018
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Ensured compliance with state laws for responsible distribution of alcoholic beverages.
- Prepared checks accurately and processed payments promptly.
- Processed payments accurately using cash registers or POS systems.
- Participated in team meetings to discuss menu items and policy changes.
- Calculated bills for customer meals using basic math skills.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, provided answers to their inquiries and suggested specials in order to boost profits.
Sales Representative
T Mobileretailer
Amarillo, TX
05.2014 - 08.2016
- Conducted extensive research on competitors' products, sales techniques, and pricing.
- Provided technical support for customers utilizing the company's offerings.
- Generated new sales leads through cold calling and networking activities.
- Analyzed market trends to identify potential sales opportunities.
- Negotiated pricing contracts with customers to maximize profits.
- Performed market research to identify potential sales opportunities.
- Developed and maintained relationships with customers to ensure repeat business.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Researched competitors' products, prices, and sales techniques.
Education
RDA, CPR, X-Ray Certification - Registered Dental Assistant
Amarillo Dental Assistant School
Amarillo, TX09-2024
High School Diploma -
Palo Duro School
Amarillo, TX05-2012
Skills
- Call handling
- Goal-Oriented
- Computer Skills
- CRM Software
- Customer Service
- Payment Processing
- Upselling techniques
- Strong work ethic and high integrity with demonstration of leadership and assertiveness
- Exceptional analytical and problem solving skills
- Excellent oral and written communication skills
- Ability to work effectively with team member and with customers
- Type speed of 60wpm computer software: proficient with all microsoft applications (word, outlook, excel etc)
- Bilingual in english and Laotian
Certification
- CPR certified
Languages
Laotian
Limited
Timeline
Inbound Call Center Sales Representative
AT&T
08.2018 - 09.2019
Waitress/Bartender
Cassidy's Polo Club
07.2016 - 08.2018
Sales Representative
T Mobileretailer
05.2014 - 08.2016
RDA, CPR, X-Ray Certification - Registered Dental Assistant
Amarillo Dental Assistant School
High School Diploma -
Palo Duro School
- CPR certified
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