KaJuan Davis
Concord,NC
Summary
Results-driven leader with extensive experience in sales operations and team training. Skilled in developing effective onboarding programs and enhancing team performance, leading to improved customer engagement and operational efficiency.
Overview
6
6
years of professional experience
Work History
Inbound Call Center Sales Representative
Charter Communications, Time Warner Cable
Charlotte, NC
07.2025 - 02.2026
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Delivered accurate product information to assist customers in making informed purchasing decisions.
- Managed high call volumes while maintaining professionalism and composure under pressure.
- Utilized CRM software to track customer interactions and ensure timely follow-ups.
Overnight Supervisor
Bass Pro Shops
Ann Arbor, MI
09.2023 - 06.2025
- Supervised overnight operations to ensure store readiness for daily activities.
- Trained and mentored team members on customer service best practices.
- Monitored inventory levels and coordinated restocking efforts during shifts.
- Implemented safety protocols to maintain a secure work environment.
- Conducted regular inspections of merchandise displays for compliance with company standards.
- Collaborated with management to streamline operational workflows and improve productivity.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
Team Leader, Sales Operations
Dicks Sporing Goods
Roseville, MI
12.2019 - 08.2023
- Led cross-functional teams to enhance sales processes and streamline operations.
- Developed and implemented training programs for new team members, improving onboarding efficiency.
- Analyzed sales data to identify trends, driving strategic decisions that improved inventory management.
- Coordinated promotional campaigns, resulting in increased customer engagement and sales performance.
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Developed strong relationships with key clients, resulting in increased repeat business.
Education
Business Management
Macomb Community College
Warren, MI05-2029
Skills
- Goal oriented
- Computer skills
- Call handling
- Customer service
- Problem-solving skills
- Customer communications
- Verbal and written communication
- Cash handling
- Data entry
- Product knowledge
- Training experience
Timeline
Inbound Call Center Sales Representative
Charter Communications, Time Warner Cable
07.2025 - 02.2026
Overnight Supervisor
Bass Pro Shops
09.2023 - 06.2025
Team Leader, Sales Operations
Dicks Sporing Goods
12.2019 - 08.2023
Business Management
Macomb Community College