Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Achievied Club Elite Awards for most sales for the year multiple times.
Languages
Timeline
Generic

Donna Rykard

Cocoa,FL

Summary

Exerienced with managing high-volume inbound calls and converting inquiries into sales. Utilizes strong communication skills to build rapport and understand customer needs. Track record of meeting sales targets through effective problem-solving and negotiation skills.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Inbound Call Center Sales Representative

Travel and Leisure by Wyndham
04.2011 - Current
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Maintained a high level of product knowledge, staying up-to-date on new features and offerings to provide expert guidance to customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Converted potential leads into sales opportunities through persuasive communication skills and strategic follow-ups with prospects.
  • Provided personalized solutions for each caller based on their unique needs, fostering trust and loyalty among clients.
  • Ensured compliance with all relevant regulations during sales processes, including adherence to privacy policies when handling sensitive customer information.
  • Contributed to team sales targets by consistently meeting and exceeding individual performance goals.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Overcame objections using friendly, persuasive strategies.
  • Educated customers on product and service benefits, explaining features and answering questions.

Warehouse Supervisor

CVS Distribution Center
03.1996 - 11.2008
  • Supervised warehouse operations by managing employees during shifts.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Reduced order processing times by streamlining the picking, packing, and shipping processes.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.

Education

High School Diploma -

Osceola High
Kissimmee, FL
06-1989

Skills

  • Computer skills
  • Goal oriented
  • Script adherence
  • Call center customer service
  • Customer relationship management
  • Calm disposition
  • Product upselling
  • Sales closing
  • Building rapport
  • Outbound and inbound calls
  • Quality assurance controls
  • Call control skills

Accomplishments

  • Achieved Club 100 by completing calls with 100% quality compliance accuracy and efficiency on regular basis.
  • Achieved Club Elite status by converting most sales for the year with accuracy and efficiency multiple years.
  • Supervised team of 55 staff members.

Certification

2-40 Health Insurance Agent Pre Licensing Course


2-40 Health Insurance Agent License State of Florida

Achievied Club Elite Awards for most sales for the year multiple times.

Achieved award for associate with the most sales for the year multiple times throughout my employment with Travel and Leisure while also earning recognition for being one of the top quality compliance scores in the department on a regular basis.  

Languages

English
Full Professional

Timeline

Inbound Call Center Sales Representative

Travel and Leisure by Wyndham
04.2011 - Current

Warehouse Supervisor

CVS Distribution Center
03.1996 - 11.2008

High School Diploma -

Osceola High

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Donna Rykard