Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna Starr Blankenship

Lancaster,SC

Summary

I have experienced many things in my life. In school I was always in honors and have always taken pride in my hard work paying off. Anyone who knows me knows I am reliable and a fighter when it comes to getting what I want! Once I start a task, I don’t quit until it’s done and done correctly. I am very personable, exceptional in math and science, not to mention my outstanding customer service skills! I also have found a newly discovered skill I never knew I had in sales. Actually, I am of the most exceptional salesperson at my company.. Since starting my current job in January, I have been top 5 in sales and top 5 in overall performance every single month. I would be a wonderful asset to your team and you would not regret giving me the chance to show you what I can do!!! I am a fast learner, punctual, responsible, and a go getter!!! :)

Overview

10
10
years of professional experience

Work History

Inbound Call Center Sales Representative

Super Sod
Fort Mill, South Carolina
01.2024 - Current
  • Participated in training sessions to stay abreast of new products and processes.
  • Maintained customer records by updating account information in the computer system.
  • Met individual targets set by supervisors for sales conversions and revenue generation.
  • Maximized sales opportunities on each call by using effective selling techniques.
  • Processed orders, forms and applications accurately and efficiently.
  • Resolved customer complaints via phone, email or mail.
  • Ensured quality standards are met for all calls handled in line with company guidelines.
  • Consulted with customers to resolve service and billing issues.
  • Followed up on sales leads through outbound calling.
  • Achieved established sales targets by generating new customer accounts.
  • Cross-sold additional products and services to purchasing customers.

Bartender

County Line Bar And Grill
Lancaster, South Carolina
12.2023 - Current

Manager

LA Taproom
Lancaster, South Carolina
12.2021 - 01.2024
  • Maintained confidential records such as personnel files, contracts and customer accounts.
  • Handled correspondence promptly and accurately according to established protocols.
  • Proofread documents prior to submitting them for approval.
  • Processed invoices, purchase orders and expense reports in accordance with company policy.
  • Resolved any operational issues that arose during day-to-day operations quickly and efficiently.
  • Assisted with onboarding new employees by providing orientation materials and training resources.
  • Monitored inventory levels of office supplies and placed orders as needed.

Bartender

Mariachis Mexican Restuarant
Lancaster, South Carolina
05.2018 - 11.2021
  • Organized storeroom inventory
  • Resolved customer complaints in a professional manner.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Developed good working relationships with fellow employees through effective communication.
  • Processed payments accurately and efficiently with POS system.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Effectively multitasked within fast-paced environment
  • Greeted guests with friendliness and professionalism.

Chiropractic Assistant

Keith Clinic Of Chiropractic- West
Charlotte, North Carolina
03.2016 - 05.2018
  • Provided assistance with other duties as assigned by chiropractor or office manager.
  • Explained post-treatment instructions to patients, providing printed materials if needed.
  • Conducted follow up calls to ensure that patients are recovering well from treatments.
  • Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
  • Monitored appointment schedules throughout the day to ensure proper flow of operations.
  • Accurately entered data into computer systems related to patient visits or treatments received.
  • Maintained patient records and updated information in the electronic health record system.
  • Completed paperwork related to billing procedures accurately according to established protocols.
  • Scheduled appointments for patients both in person and over the phone.
  • Managed inventory of medications prescribed by doctors for patient care plans.
  • Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
  • Answered patient questions regarding their care plan or billing inquiries.
  • Greeted patients, verified insurance and collected co-payments.
  • Checked out patients at end of visit, collecting any remaining balances due from them.

Physical Therapy Intern

Dynamics Physical Therapy
Florence, South Carolina
08.2014 - 05.2016
  • Facilitated referrals for additional services such as occupational therapy if needed.
  • Utilized various equipment such as parallel bars for gait training or upper extremity weights for strengthening exercises.
  • Maintained accurate documentation of progress notes and daily logs according to guidelines established by the American Physical Therapy Association.
  • Implemented modalities such as electrical stimulation, ultrasound, hot and cold packs, iontophoresis, paraffin bath, traction, and massage techniques.
  • Provided patient education regarding home exercise programs, safety awareness, and other self-management strategies.
  • Attended continuing education courses relevant to professional development.
  • Monitored and recorded patient progress in response to their PT
  • Handled front desk, calls, insurance, and payment information.
  • Communicated with patients Primary Care Physicians in regards to their needs progress and any prescription dosage changes that needed to be made.

Education

Associate of Science - Nursing

University of South Carolina Lancaster
Lancaster, SC
05-2014

Some College (No Degree) - Physical Therapy (Pre-Physical Therapy)

Florence Darlington Technical College
Florence, South Carolina

Some College (No Degree) - Nursing

York Technical College
Rock Hill, SC

Skills

  • Goal-Oriented
  • CRM Software
  • Computer Skills
  • Call handling
  • Complaint resolution
  • Sales closing
  • Technical Support
  • Payment Processing
  • Customer Service
  • Data Entry
  • Quality Assurance
  • Call Control
  • Customer Relationship Management
  • Account updating
  • Product Upselling
  • Interpersonal Skills
  • Product Knowledge
  • Professional phone voice
  • Proficiency in all Microsoft software
  • Communicating with clients
  • Call Center Customer Service
  • Sales expertise
  • Problem-solving skills
  • Training experience
  • Account Management
  • Verbal and written communication
  • Marketing Strategies
  • Sales Pitches
  • Attention to Detail
  • Active Listening
  • Order Taking
  • Decision-Making

Timeline

Inbound Call Center Sales Representative

Super Sod
01.2024 - Current

Bartender

County Line Bar And Grill
12.2023 - Current

Manager

LA Taproom
12.2021 - 01.2024

Bartender

Mariachis Mexican Restuarant
05.2018 - 11.2021

Chiropractic Assistant

Keith Clinic Of Chiropractic- West
03.2016 - 05.2018

Physical Therapy Intern

Dynamics Physical Therapy
08.2014 - 05.2016

Associate of Science - Nursing

University of South Carolina Lancaster

Some College (No Degree) - Physical Therapy (Pre-Physical Therapy)

Florence Darlington Technical College

Some College (No Degree) - Nursing

York Technical College
Breanna Starr Blankenship