Breanna Starr Blankenship
Lancaster,SC
Summary
I have experienced many things in my life. In school I was always in honors and have always taken pride in my hard work paying off. Anyone who knows me knows I am reliable and a fighter when it comes to getting what I want! Once I start a task, I don’t quit until it’s done and done correctly. I am very personable, exceptional in math and science, not to mention my outstanding customer service skills! I also have found a newly discovered skill I never knew I had in sales. Actually, I am of the most exceptional salesperson at my company.. Since starting my current job in January, I have been top 5 in sales and top 5 in overall performance every single month. I would be a wonderful asset to your team and you would not regret giving me the chance to show you what I can do!!! I am a fast learner, punctual, responsible, and a go getter!!! :)
Overview
10
10
years of professional experience
Work History
Inbound Call Center Sales Representative
Super Sod
Fort Mill, South Carolina
01.2024 - Current
- Participated in training sessions to stay abreast of new products and processes.
- Maintained customer records by updating account information in the computer system.
- Met individual targets set by supervisors for sales conversions and revenue generation.
- Maximized sales opportunities on each call by using effective selling techniques.
- Processed orders, forms and applications accurately and efficiently.
- Resolved customer complaints via phone, email or mail.
- Ensured quality standards are met for all calls handled in line with company guidelines.
- Consulted with customers to resolve service and billing issues.
- Followed up on sales leads through outbound calling.
- Achieved established sales targets by generating new customer accounts.
- Cross-sold additional products and services to purchasing customers.
Bartender
County Line Bar And Grill
Lancaster, South Carolina
12.2023 - Current
Manager
LA Taproom
Lancaster, South Carolina
12.2021 - 01.2024
- Maintained confidential records such as personnel files, contracts and customer accounts.
- Handled correspondence promptly and accurately according to established protocols.
- Proofread documents prior to submitting them for approval.
- Processed invoices, purchase orders and expense reports in accordance with company policy.
- Resolved any operational issues that arose during day-to-day operations quickly and efficiently.
- Assisted with onboarding new employees by providing orientation materials and training resources.
- Monitored inventory levels of office supplies and placed orders as needed.
Bartender
Mariachis Mexican Restuarant
Lancaster, South Carolina
05.2018 - 11.2021
- Organized storeroom inventory
- Resolved customer complaints in a professional manner.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Upsold customers from shelf to premium brands to help boost sales.
- Effectively multitasked within fast-paced environment
- Greeted guests with friendliness and professionalism.
Chiropractic Assistant
Keith Clinic Of Chiropractic- West
Charlotte, North Carolina
03.2016 - 05.2018
- Provided assistance with other duties as assigned by chiropractor or office manager.
- Explained post-treatment instructions to patients, providing printed materials if needed.
- Conducted follow up calls to ensure that patients are recovering well from treatments.
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
- Accurately entered data into computer systems related to patient visits or treatments received.
- Maintained patient records and updated information in the electronic health record system.
- Completed paperwork related to billing procedures accurately according to established protocols.
- Scheduled appointments for patients both in person and over the phone.
- Managed inventory of medications prescribed by doctors for patient care plans.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Answered patient questions regarding their care plan or billing inquiries.
- Greeted patients, verified insurance and collected co-payments.
- Checked out patients at end of visit, collecting any remaining balances due from them.
Physical Therapy Intern
Dynamics Physical Therapy
Florence, South Carolina
08.2014 - 05.2016
- Facilitated referrals for additional services such as occupational therapy if needed.
- Utilized various equipment such as parallel bars for gait training or upper extremity weights for strengthening exercises.
- Maintained accurate documentation of progress notes and daily logs according to guidelines established by the American Physical Therapy Association.
- Implemented modalities such as electrical stimulation, ultrasound, hot and cold packs, iontophoresis, paraffin bath, traction, and massage techniques.
- Provided patient education regarding home exercise programs, safety awareness, and other self-management strategies.
- Attended continuing education courses relevant to professional development.
- Monitored and recorded patient progress in response to their PT
- Handled front desk, calls, insurance, and payment information.
- Communicated with patients Primary Care Physicians in regards to their needs progress and any prescription dosage changes that needed to be made.
Education
Associate of Science - Nursing
University of South Carolina Lancaster
Lancaster, SC05-2014
Some College (No Degree) - Physical Therapy (Pre-Physical Therapy)
Florence Darlington Technical College
Florence, South CarolinaSome College (No Degree) - Nursing
York Technical College
Rock Hill, SCSkills
- Goal-Oriented
- CRM Software
- Computer Skills
- Call handling
- Complaint resolution
- Sales closing
- Technical Support
- Payment Processing
- Customer Service
- Data Entry
- Quality Assurance
- Call Control
- Customer Relationship Management
- Account updating
- Product Upselling
- Interpersonal Skills
- Product Knowledge
- Professional phone voice
- Proficiency in all Microsoft software
- Communicating with clients
- Call Center Customer Service
- Sales expertise
- Problem-solving skills
- Training experience
- Account Management
- Verbal and written communication
- Marketing Strategies
- Sales Pitches
- Attention to Detail
- Active Listening
- Order Taking
- Decision-Making
Timeline
Inbound Call Center Sales Representative
Super Sod
01.2024 - Current
Bartender
County Line Bar And Grill
12.2023 - Current
Manager
LA Taproom
12.2021 - 01.2024
Bartender
Mariachis Mexican Restuarant
05.2018 - 11.2021
Chiropractic Assistant
Keith Clinic Of Chiropractic- West
03.2016 - 05.2018
Physical Therapy Intern
Dynamics Physical Therapy
08.2014 - 05.2016
Associate of Science - Nursing
University of South Carolina Lancaster
Some College (No Degree) - Physical Therapy (Pre-Physical Therapy)
Florence Darlington Technical College
Some College (No Degree) - Nursing
York Technical College