ELDA ALIAJ
Sterling Heights,MI
Summary
Customer-focused relationship banker with experience in digital banking setup, cash handling, and problem solving. Known for building trusted client relationships, resolving account issues quickly, and delivering accurate, compliant service in a fast-paced banking environment.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Relationship Banker
Bank of America
Sterling Heights, Michigan
12.2022 - 04.2026
- Assisted clients with online and mobile banking enrollment.
- Processed deposits, withdrawals, and cash transactions accurately.
- Resolved account questions and service issues promptly.
- Applied compliance procedures and identity verification standards.
- Referred clients to appropriate banking services based on their needs. to lending and wealth management specialists.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Attended meetings with other bankers to discuss best practices related to relationship building.
- Collaborated with team members to develop innovative solutions that meet customer needs while maintaining profitability goals set by the bank's senior management.
Sales Coordinator
TJMaxx
Sterling Heights, Michigan
09.2022 - 03.2023
- Supported merchandise presentation and seasonal floor sets across departments.
- Tracked inventory levels and replenishment needs for store teams.
- Processed sales transactions and resolved register issues with shoppers.
- Assisted associates with customer service, product questions, and store recovery.
Education
Master of Arts - Law
Faculty of Law, University of Tirana
Tirana, Albania07-2018
Skills
- Digital banking setup
- Cash handling
- Relationship building
- Problem solving
- Attention to detail
- Team collaboration
- Teller support
- Banking
- Customer service
- Risk management
- Microsoft office
- Computer skills
Languages
English
Professional
Spanish
Limited
Albanian
Native/ Bilingual
Timeline
Relationship Banker
Bank of America
12.2022 - 04.2026
Sales Coordinator
TJMaxx
09.2022 - 03.2023
Master of Arts - Law
Faculty of Law, University of Tirana