Elda Mekonnen
7600 S. Jones Blvd Las Vegas,NV
Summary
Dedicated individual with extensive experience building rapport with clients, promptly identifying needs and recommending products or services to accomplish clients goals. Strong communicator focused on delivering outstanding customer care and development.
Overview
10
10
years of professional experience
Work History
Associate Personal Banker
Wells Fargo
Las Vegas, NV
02.2022 - Current
- Built strong customer relationships by delivering personalized banking solutions and financial advice.
- Facilitated account management, loan application, and transaction processing for clients.
- Guided clients through product offerings, enhancing understanding of services and features available.
- Analyzed customer financial needs to recommend appropriate products and services for optimal solutions.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Facilitated account openings and closings while ensuring compliance with bank policies.
- Advised clients on financial products to optimize their banking experience.
- Coordinated efforts across departments to guarantee customers receive all available banking options.
- Collaborated with small business customers to address banking needs and enhance community development.
Bank Teller
Wells Fargo
Minneapolis , MN
04.2019 - 02.2022
- Built and strengthened customer report by leveraging excellent communication skills.
- Audit fellow teller currency to contribute to dual-control procedures.
- Executed counting and packaging of currency and coins with precision.
- Reconcile cash drawer and resolved discrepancies.
- Follow policy and procedures to maintain accuracy, prevent fraud and protect customers.
- Facilitated customer education on effective utilization of banking website and mobile applications.
- Certified mobile specialist.
- Help assist manager by mentoring and coaching other tellers.
- Recognize needs and referred to appropriate representative or line of business for service.
- Help with restoration of burned branches in Minneapolis.
- Assisted teams across various branches and cities to achieve operational goals. Supported staff in delivering quality service to clients. Collaborated with colleagues to enhance workflow efficiency.
Associate
In-N-Out
Las Vegas, NV
04.2016 - 12.2018
- Educate new hires on company policies and procedures by developing training plan.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greet customers at counter to fulfill requests and answer questions.
- Maintain clean, trash-free workspace to maximize productivity and safety.
Education
Associate - Early Childhood Education
Nevada State College
Henderson, NVHigh School Diploma - Web Design
Southwest Career And Technical Academy
Las Vegas, NV06.2017
Skills
- Customer relationship development
- Multilingual in Amharic and English
- Financial services
- Organized
- Adaptability
- Teamwork
- Clear Communication
- Accurate Money Handling
Accomplishments
- Certified in visual communication using Adobe Photoshop, Illustrator, and Flash CS6
Timeline
Associate Personal Banker
Wells Fargo
02.2022 - Current
Bank Teller
Wells Fargo
04.2019 - 02.2022
Associate
In-N-Out
04.2016 - 12.2018
Associate - Early Childhood Education
Nevada State College
High School Diploma - Web Design
Southwest Career And Technical Academy