Eldana Mulugeta
Seattle,Washington
Summary
Dynamic professional with a proven track record at Securitas Security Services, excelling in safety management and customer service. Adept at coordinating events and fostering teamwork, I leverage strong communication skills and attention to detail to enhance operational efficiency. Bilingual in English and Amharic, I thrive in fast-paced environments while ensuring security and support.
Overview
7
7
years of professional experience
Work History
Unarmed Security Guard
Securitas Security Services
Seattle, Washington
08.2024 - 12.2025
- Monitored premises to ensure safety and security for all personnel.
- Responded promptly to alarms and emergency situations.
- Conducted regular patrols to identify and report potential hazards.
- Maintained detailed logs of daily activities and unusual occurrences.
Public Speaking Tutor
Highline College
Des moines, Washington
09.2023 - 07.2024
- Facilitated development of public speaking skills in students through effective communication and collaboration.
- Planned and ran successful open mic events at Public Speaking Center.
- Developed and executed event plans and workshops to enhance visibility of Public Speaking Center services.
- Coordinated scheduling and logistics for the tutoring team to optimize session availability.
Front Desk
Highline College
Des moines, WA
02.2022 - 09.2023
- Welcomed visitors and addressed inquiries at the front desk, ensuring prompt and helpful service.
- Managed incoming phone calls, responding to inquiries and sharing information about services., emails, and other correspondence professionally.
- Matched students with suitable tutors based on their needs and availability to enhance academic support.
- Provided information about tutoring services, schedules, and academic resources to students.
- Conducted interviews with student tutors to assess their skill and fit for the tutoring program.
Security Officer
Morning Star Mall
Addis Ababa
03.2021 - 10.2022
- Monitored surveillance cameras and responded promptly to suspicious activities.
- Ensured safety and security by carrying out patrols on a regular basis in the mall premises.
- Guided customers and staff throughout the mall to ensure safety and compliance with regulations.
- Collaborated with local police and emergency medical teams during incidents to maintain safety and order.
- Followed up regulations and policies of a shopping complex that maintained orderliness and safety.
Waitress
La Nouvelle
Addis Ababa
06.2020 - 01.2021
- Provided exceptional customer service in a dining environment at La Nouvelle.
- Delivered detailed menu knowledge, enhancing guest experience with daily specials.
- Processed payments and handled transactions accurately, ensuring swift service and customer satisfaction.
- Assisted with setup and breakdown of dining areas, creating a clean and inviting atmosphere for patrons.
Financial Intern
Mulugeta Metaferia Building Material
Addis Ababa
08.2018 - 07.2019
- Supported budgeting process by gathering data, preparing spreadsheets, and analyzing budget variances.
- Assisted in the preparation of financial statements to ensure accuracy and compliance.
- Documented financial processes, procedures, and controls to enhance clarity and compliance.
- Coordinating with operations teams to restock supplies and manage inventory costs effectively.
Education
Associate Degree - Business
Highline College
Des moines, WA01-2024
Highschool -
Intellectual Schools
Addis Ababa, Ethiopia08-2021
Highschool -
School of Nations
Addis Ababa, Ethiopia08-2019
Skills
- Emergency response coordination
- Incident response
- Crisis management communication
- Incident communication
- Safety management Operational communication Corporate customer service
- Safety awareness initiatives
- Safety management Operational communication Corporate customer service
- Works well with teams, volunteers, and external organizations
INVOLVEMENT
- Highline College Workforce Education Service (WES), Volunteered to Assisting Students with Workforce Education Service (WES) Application, 2023-05, 2023-06, Guided students through the WES application process, ensuring accurate and complete submissions., Assisted with gathering necessary documents and verifying their documents for WES applications., Coordinated with WES representatives to address any application issues or concerns.
- The Macedonians Humanitarian Association, Serving Homeless, 2018-10, 2018-12, Volunteered to serve meals to the homeless community., Organized and distributed essential supplies, such as clothing and hygiene products., Engaged with individuals to understand their needs and provide compassionate support., Collaborated with local organizations to coordinate and improve outreach efforts.
Timeline
Unarmed Security Guard
Securitas Security Services
08.2024 - 12.2025
Public Speaking Tutor
Highline College
09.2023 - 07.2024
Front Desk
Highline College
02.2022 - 09.2023
Security Officer
Morning Star Mall
03.2021 - 10.2022
Waitress
La Nouvelle
06.2020 - 01.2021
Financial Intern
Mulugeta Metaferia Building Material
08.2018 - 07.2019
Associate Degree - Business
Highline College
Highschool -
Intellectual Schools
Highschool -
School of Nations