Michael Dupuy
Oak Lawn,IL
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proactive security professional with strong skills in incident reporting and threat assessment. Experienced in maintaining safety through vigilant monitoring and effective team collaboration, aiming to support organizational security objectives. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
22
22
years of professional experience
Work History
Unarmed Security Guard
Hawthorne Race Course
Stickney, IL
06.2023 - 08.2026
- Monitored premises to ensure safety for guests and staff.
- Conducted regular patrols of the facility to deter unauthorized access.
- Responded promptly to incidents and emergencies, following established protocols.
- Assisted in managing crowd control during events, ensuring orderliness.
- Collaborated with local law enforcement during security-related matters.
- Provided excellent customer service, addressing guest inquiries and concerns.
- Enforced facility rules and regulations to maintain a secure environment.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Observed all entrances for signs of criminal activities or trespassers.
- Investigated disturbances, theft, vandalism, accidents, medical emergencies, and fires on site.
- Identified potential threats or hazards onsite and took appropriate action to address them in a timely manner.
- Conducted daily security checks of the premises, equipment, and vehicles.
- Enforced rules and regulations within the facility while maintaining a professional demeanor.
- Monitored CCTV cameras, reported incidents, and responded to alarms or emergency situations.
- Prepared detailed incident reports when required for review by management team members.
- Patrolled assigned areas to detect suspicious activity and prevent unauthorized access.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Inspected buildings prior to opening hours in order to identify risks or potential hazards.
- Provided assistance to law enforcement officers during investigations as necessary.
- Coordinated closely with other departments within the organization as needed for various tasks.
- Trained new security personnel on standard operating procedures and emergency protocols.
- Monitored CCTV systems to ensure safety and security of premises.
- Utilized two-way radios and other communication devices for effective team coordination.
- Responded to alarms and investigated disturbances promptly and effectively.
- Inspected security equipment and systems to ensure operational functionality.
- Provided first aid and basic life support until medical professionals arrived.
- Maintained high levels of alertness throughout shifts.
- Escorted individuals to ensure their safety during transit to specified locations. requiring personal protection to provide safe transport to specified locations.
Entry Clerk
Hawthorne Race Course
Stickney, IL
09.2017 - 08.2026
- Processed incoming and outgoing documents with high accuracy and attention to detail, ensuring timely delivery.
- Organized filing system for records and documents, facilitating easy access and retrieval.
- Updated databases with relevant information in a timely manner.
- Performed accurate filing and document management activities.
- Communicated effectively with staff regarding document requirements.
- Assisted team members with data entry and clerical tasks.
- Ensured compliance with company policies on document handling.
- Provided customer service by promptly addressing inquiries via phone or email, enhancing user experience.
Horse Racing Official
Hawthorne Race Course
Stickney, IL
09.2017 - 08.2026
- Enforced rules and regulations to ensure fairness and integrity in competition.
- Collaborated with staff to effectively resolve disputes, enhancing race integrity.
- Facilitated communication between jockeys, trainers, and officials during races.
- Participated in meetings with local racing organizations to share best practices for fair competition.
- Provided guidance and training to new officials on procedures and protocols.
- Updated team owners and managers on rule changes and other updates.
- Resolved discrepancies in claims through thorough investigation and analysis.
- Ensured compliance with company policies and regulatory requirements in claims handling.
- Communicated effectively with clients regarding claim status and requirements.
- Initiated contact with providers when additional information was needed to complete the claim process.
- Verified claim data correctness in preparation for processing.
Back Stretch Superintendent
Arlington Park Race Course
Rolling Meadows, Illinois
04.2017 - 09.2021
- Supervised daily operations of Arlington Park Race Course facilities.
- Managed staff training on safety protocols and operational procedures.
- Oversaw event setup and logistics for race days and special events.
- Ensured compliance with industry regulations and safety standards consistently.
- Maintained a safe work site by implementing safety requirements and good housekeeping regulations.
- Oversaw employee productivity to enforce efficient use of materials and equipment.
- Implemented efficient processes for waste management and recycling initiatives.
- Collaborated with vendors for timely delivery of materials and supplies.
- Facilitated communication between departments to streamline operations effectively.
- Managed projects by coordinating materials, inspections and contractor tasks.
- Coordinated installation activities for projects to promote smooth workflow and achieve quality standards.
- Managed multiple projects simultaneously using effective resource planning techniques.
- Reviewed project proposals, estimates, schedules and contracts related to the project.
- Met and worked with internal teams to recognize and discuss current and future needs.
- Supervised personnel to carry out maintenance on properties, buildings and fixtures.
- Developed detailed work crew schedules for efficient task management and delegated assignments.
- Reported project progress, site problems and labor status to supervisors.
- Assigned specific tasks to staff members based on skills and project needs, setting priorities and goals.
Cashier / Delivery Driver
Oros Bros Tack Shop
Stickney / Rolling Meadows, IL
10.2010 - 04.2017
- Processed customer transactions accurately and efficiently at a busy tack shop.
- Assisted customers in selecting products tailored to their specific needs and preferences.
- Organized cash register area and ensured cleanliness of workspace to enhance operational efficiency.
- Handled customer inquiries and provided exceptional service to enhance the shopping experience.
- Managed inventory levels by restocking shelves and monitoring product availability.
- Collaborated with team members to foster a welcoming environment that improved customer satisfaction.
- Implemented best practices for cash register operations to streamline daily tasks.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise to ensure product availability for customers. with merchandise when needed.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Offered customers carry-out service at completion of the transaction.
- Delivered products efficiently to customers across various locations.
- Maintained accurate records of deliveries and customer interactions.
- Ensured vehicles were clean and well-maintained for safety compliance.
- Communicated effectively with customers to confirm delivery details.
- Assisted in loading and unloading merchandise at the shop and customer sites.
- Coordinated delivery schedules to optimize routes and minimize delays, ensuring timely product delivery.
- Provided excellent customer service during each delivery interaction.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving the delivery vehicle.
- Inspected vehicle and maintained gas, oil and water levels.
- Monitored fuel level throughout the shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Reported mechanical issues with delivery vehicle to the supervisor in a timely manner.
- Reviewed delivery documents for accuracy before departing on delivery routes, and orders and reported errors to supervisor.
Painter
Brdar Decorating
Orland Park, Illinois
10.2004 - 01.2006
- Applied paint using brushes, rollers, and spray equipment for smooth finishes.
- Painted walls and surfaces using traditional brushes and spray equipment.
- Prepared surfaces by cleaning, sanding, and priming before painting.
- Applied primers and sealers to prepare new surfaces for painting.
- Maintained tools and equipment to ensure optimal performance during painting tasks.
- Utilized ladders and scaffolds to access high walls and ceilings during painting projects. to reach high walls and ceilings.
- Utilized protective clothing to minimize health risks while painting. such as masks, respirators and gloves.
- Inspected completed work for quality assurance before client approval.
- Inspected painted surfaces for defects such as cracking, blistering, or fading.
- Performed repairs to defects in walls by patching holes and scrapes prior at project start.
- Repaired cracks in drywall prior to painting or wallpapering the rooms.
- Sand woodwork prior to staining or painting.
- Removed old wall coverings before applying new ones.
- Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
- Removed pictures, door knobs or electric switch covers prior to painting.
Education
GED -
Moraine Valley Community College
Palos Hills, IL05-2010
Skills
- Surveillance monitoring
- CCTV tracking
- CCTV review
- Security camera monitoring
- Surveillance techniques
- Emergency response
- Emergency response coordination
- First aid administration
- Decision-making
- Incident de-escalation
- Accident investigations
- Threat assessment
- Security procedures
- Security protocol adherence
- Loss prevention tactics
- Crowd control
- Building patrol
- Premises patrol
- Vigilant surveillance
- Perimeter patrol
- Property patrol
- Detainment
- Evidence storage
- Frisking procedures
- Safety equipment inspection
- Facility safety checks
- Public safety protocols
- Law enforcement collaboration
- Training and mentoring
- Staff training
- Team collaboration
- Communication skills
- Effective communication
- Customer service
- Dispute resolution
- Conflict resolution
- Judgment
- Impartial judgment
- Situational awareness
- Problem solving
- Decision-making
- Operations coordination
- Time management
- Environmental awareness
- Multitasking
- Attention to detail
- Continuous learning
- Dependability
- Valid Driver's license
- Clean driving record
- Safe driving
- Goods transport
- Loading and unloading
- Pallet jack operation
- Basic math skills
- Courteous and polite demeanor
- Customer transaction processing
- Racecourse familiarity
- Rules enforcement
- Surveillance operation
- Goods transport
- Loading and unloading
- Safe driving
- Pallet jack operation
- Courteous and polite demeanor
- Surveillance operation
- Clean driving record
Timeline
Unarmed Security Guard
Hawthorne Race Course
06.2023 - 08.2026
Entry Clerk
Hawthorne Race Course
09.2017 - 08.2026
Horse Racing Official
Hawthorne Race Course
09.2017 - 08.2026
Back Stretch Superintendent
Arlington Park Race Course
04.2017 - 09.2021
Cashier / Delivery Driver
Oros Bros Tack Shop
10.2010 - 04.2017
Painter
Brdar Decorating
10.2004 - 01.2006
GED -
Moraine Valley Community College